Branch Manager I

Harborstone Credit Union; Washington; On-site; USD 73,000 - 109,000; Full time

Job summary

Harborstone Credit Union is hiring a Branch Manager I at the McChord Branch, Joint Base Lewis-McChord, WA. You will lead a branch team to deliver outstanding member service and drive operational excellence while growing the business.

The role emphasizes coaching, staff development, and maintaining regulatory compliance to ensure a compliant, customer-focused environment. Competitive pay and community-focused culture are highlighted.

Qualifications

• Experience in the financial services industry.
• Ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service.
• Manage daily branch operations, staffing, scheduling, and workflow for a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by deepening member relationships and expanding financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and strengthen local partnerships.

Skills

Team leadership

Coaching

Customer service

Regulatory compliance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

McChord Branch Branch/Support Mgmt Joint Base Lewis-McChord, WA, US

7 days ago Requisition ID: 1038

Salary Range: $72,600.00 To $108,900.00 Annually

Build Your Career While Making a Difference

At Harborstone Credit Union, we believe financial well-being has the power to transform lives, strengthen communities, and create brighter futures. As one of Washington's Best Workplaces, we're proud to foster a culture where teammates are empowered to grow, lead, and make a meaningful impact every day.

If you're an emerging leader with a passion for developing people, delivering exceptional service, and building strong relationships, we invite you to join our team as a Branch Manager I.

What You'll Do

As a Branch Manager I, you'll lead a branch team focused on creating outstanding member experiences while driving operational excellence and business growth. You'll serve as a coach, mentor, and role model, helping your team succeed while ensuring branch goals are achieved.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• 401(k) with generous employer match
• Medical, dental, and vision coverage
• Employer contribution toward dependent medical premiums
• Generous paid time off and holidays
• Professional development and career growth opportunities
• Employee appreciation and recognition programs
• Discounted employee financial products
• A mission-driven culture focused on helping members and communities thrive
• A collaborative, supportive culture that values work-life balance and employee well-being
• Competitive pay: $72,600 - $108,900 annually

Starting salary is based on experience and qualifications and will likely not exceed mid-point of range to allow for development and future increases.

Key Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service and support.
• Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and help strengthen our local partnerships and community presence.

What We're Looking For

We're seeking a motivated leader who is ready to take the next step in their career and make a lasting impact.

Qualifications:

• Experience in the financial services industry.
• Demonstrated ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• A member-first mindset with a passion for delivering exceptional service.
• Ability to balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
• Adaptable, collaborative, and committed to achieving results.

Physical Considerations

• Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
• Ability to read, comprehend, and respond to written and verbal instructions and information.
• May be required to sit or stand for extended periods, depending on job duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• May require stooping, bending, squatting or reaching occasionally.
• May require to lift and carry items weighing up to 25 pounds.
• Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
• Regular travel between assigned branch locations required.

Ready to Lead, Grow, and Make a Difference?

If you're looking for a place where your leadership matters, your growth is encouraged, and your work positively impacts others, we'd love to hear from you.