Branch Manager - Home Care Leader with Unlimited PTO

Family Resource Home Care; Bellingham (WA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

11 Paid Holidays

Comprehensive Insurance

Company-Paid Life Insurance

401(k) Plan

Health Savings Account

Employee Assistance Program

Work Equipment

Ongoing Development

Bonus Program

Operations Academy Training

Job summary

Family Resource Home Care in Bellingham is seeking a Branch Manager to lead the local team and oversee operations across scheduling, client intake, and compliance. You will supervise staff, manage HQ communications including billing and payroll audits, and drive quality assurance within the branch.

The role requires a Bachelor’s degree or equivalent management experience, 2–5 years of team leadership, and strong customer service and organizational skills.

Qualifications

• Education: Bachelor’s degree (or extensive industry and management experience).
• Experience: 2–5 years of managing a team of 5+ individuals.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Supervise and develop branch administrative staff to ensure optimal performance.
• Act as main point of contact; manage HQ communications including billing and payroll audits.
• Ensure policy training and compliance with state and federal regulations.
• Perform client assessments: intakes, care planning, and ongoing supervision.
• Assist staffing supervisors with scheduling caregivers for clients.
• Conduct quality audits and ensure thorough documentation and follow-up.
• Promote high satisfaction among clients and employees; address escalated issues.
• Align marketing efforts with branch capacity and goals.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree or extensive industry/management experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Family Resource Home Care in Bellingham is seeking a Branch Manager to lead the local team and oversee operations across scheduling, client intake, and compliance. You will supervise staff, manage HQ communications including billing and payroll audits, and drive quality assurance within the branch.

The role requires a Bachelor’s degree or equivalent management experience, 2–5 years of team leadership, and strong customer service and organizational skills.