Branch Manager - Growth & Operations Leader

Hertz; Portland (OR); On-site; USD 56,000 - 68,000; Full time

Job summary

Hertz is seeking a Branch Manager I in Portland to lead all branch operations, drive profitability, and ensure exceptional customer service. You will manage reservations, vendor relationships, and staff coaching while aligning with corporate goals and safety standards.

The role requires proven management experience, strong financial acumen, and the ability to motivate cross-functional teams in a dynamic environment.

Qualifications

• High school diploma or GED required; associates degree preferred.
• Previous management experience in fast-paced environments.
• Experience in car rental, hospitality, or tourism is a plus.
• Strong analytical and financial acumen.

Responsibilities

• Develop and monitor the annual business plan to ensure profitability.
• Direct reservations and pickups; build vendor relationships with partners like Lyft/Uber.
• Implement location strategies to maximize revenue.
• Resolve customer service issues and maintain high service levels.
• Coach staff and empower problem resolution.
• Lead outside sales meetings to promote the company.
• Increase branch revenue and market penetration.
• Conduct weekly staff meetings and monthly business reviews.
• Ensure compliance with corporate policies.

Skills

Leadership

Staff Coaching

Customer Service

Communication

Operations Management

Analytical Thinking

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Job description

Hertz is seeking a Branch Manager I in Portland to lead all branch operations, drive profitability, and ensure exceptional customer service. You will manage reservations, vendor relationships, and staff coaching while aligning with corporate goals and safety standards.

The role requires proven management experience, strong financial acumen, and the ability to motivate cross-functional teams in a dynamic environment.