Branch Manager: Growth, Operations & Customer Focus

County-Materials-Family-of-Companies; Appleton (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid time off

Wellness program

Job summary

County Materials Family of Companies in Appleton, WI is seeking a Branch Manager L&M to lead branch operations, drive revenue growth, manage inventory, and ensure exceptional customer service. You will partner with regional leadership to execute business strategies, develop talent, and maintain safety and compliance across the site.

The role requires strong leadership, financial acumen, and the ability to coach a diverse team in a fast-paced environment.

Qualifications

• Associate or bachelor’s degree in business, operations, management, or a related field preferred.

Responsibilities

• Lead all aspects of branch operations, including sales, customer service, inventory, logistics, staffing, safety, and facility appearance.
• Own the financial performance of the branch by developing and executing plans to achieve revenue, profitability, expense, and growth goals.
• Establish branch goals, monitor key performance indicators, identify performance gaps, and implement corrective actions.
• Partner with the Regional Sales Team to develop customer relationships, execute sales strategies, and achieve branch sales targets.
• Deliver a best-in-class customer experience by resolving concerns, maintaining service standards, and promoting responsive, solution-oriented support.
• Plan branch staffing needs and partner with Talent Acquisition to recruit, select, onboard, and retain qualified team members.
• Coach and develop employees through clear expectations, regular feedback, performance management, recognition, and succession planning.
• Foster a collaborative, accountable, and inclusive work environment that reflects company values and supports employee engagement.
• Oversee inventory accuracy, product availability, receiving, storage, and material movement while minimizing loss and excess inventory.
• Identify and implement process improvements that increase operational efficiency, service quality, and productivity.
• Implement and enforce all safety programs, training requirements, and safe work practices; promptly address hazards and incidents.
• Ensure compliance with company policies, procedures, applicable laws and regulations, and L&M Division branch appearance standards.
• Serve as the primary liaison between branch employees and regional and corporate leadership, communicating business needs, results, and priorities.
• Operate equipment, including a forklift or skid steer, as needed and when properly trained and authorized.
• Perform other duties as assigned to support branch and organizational needs.

Skills

Leadership

Operations Management

Sales & Biz Dev

Budgeting

Inventory Management

Safety

Communication

Team Building

Problem Solving

Education

Associate or Bachelor's degree in business/related

Tools

Microsoft Office

ERP software

Job description

County Materials Family of Companies in Appleton, WI is seeking a Branch Manager L&M to lead branch operations, drive revenue growth, manage inventory, and ensure exceptional customer service. You will partner with regional leadership to execute business strategies, develop talent, and maintain safety and compliance across the site.

The role requires strong leadership, financial acumen, and the ability to coach a diverse team in a fast-paced environment.