Branch Manager

F.N.B. Corporation; Kitty Hawk (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

F.N.B. Corporation in Kitty Hawk is seeking a Branch Manager to oversee sales and operations of the branch. This role involves managing daily activities, customer relations, and coaching team members to achieve financial goals.

The ideal candidate should have a minimum of 3 years of experience, strong management skills, and an ability to cultivate new and existing customer relationships. The position requires adherence to all company policies and operational guidelines.

Qualifications

• Minimum 3 years of experience in a related position.
• Excellent management, communication, organizational, and customer service skills.
• Basic proficiency in MS Word and PowerPoint; intermediate in Excel.

Responsibilities

• Manage overall sales and operations of the branch.
• Generate high-value customer relationships and execute sales strategies.
• Ensure compliance with audit and operational requirements.

Skills

Management skills

Communication skills

Organizational skills

Customer service skills

Analytical skills

MS Word proficiency

MS Excel proficiency

MS PowerPoint proficiency

Education

High School or GED

BA or BS preferred

Job description

Join our team. Make a difference - for us and for your future.

Position Title: Branch Manager

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview

This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the directing sales manager for the branch and focuses on origination and expansion of new to bank customers and performance coaching of the branch team. The incumbent oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, and ensures effective operations of branch staff and facilities. The incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Perform market and business development duties by generating high‑value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships.
• Active community member; execute and coach sales strategies to achieve financial goals.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain effective data quality for all referrals, customers, and applicants using FNB approved branch technology.
• Manage and coach branch team and facility to ensure the branch operates according to FNB standards.
• Conduct daily sales meetings, execute all HR responsibilities, participate in ongoing education for self and team, and lead sales camps.
• Ensure branch meets quality standards through direction and coaching of branch team.
• Account for operational integrity of the branch and ensure adherence to audit, compliance, security, and operational requirements.
• Perform other related duties and projects as assigned.
• Serve as risk manager for the business by understanding, reporting, responding to, managing, and monitoring daily risks as required by F.N.B. Corporation’s risk management program.

Minimum Level of Education

High School or GED

Minimum Years of Experience

3 years

Skills Required

• Excellent management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• Basic level proficiency in MS Word
• Intermediate level proficiency in MS Excel
• Basic level proficiency in MS PowerPoint
• BA or BS preferred.
• Experience in a related position.
• Knowledge of banking audit policies and procedures preferred.

Licensures/Certifications

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.