Branch Supervisor - 132nd & Center

First National Bank; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

401k Match

Paid time off

Medical/Dental/Vision/Life/Disability

Tuition Assistance Program

Employee wellness program

Career development

Job shadowing

Job summary

First National Bank, Omaha, Nebraska seeks a Branch Supervisor to lead tellers and ensure exceptional customer service. The role provides leadership in the absence of the Branch Manager and supports daily operations and coaching across the team.

The ideal candidate brings retail banking experience, strong communication, and problem-solving skills to foster a collaborative, customer-focused environment and drive branch performance.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Retail banking experience helpful.
• Excellent problem-solving and communication skills.

Responsibilities

• Serve as the go-to person for daily branch operations in the absence of the Branch Manager.
• Conduct one-on-one coaching and provide feedback to team members.
• Monitor teller performance and support performance reviews.
• Ensure adequate staff coverage for anticipated customer flow.
• Address compliance and operational issues and identify training opportunities.
• Assist in branch meetings/huddles and recognize team achievements.
• Perform teller duties as needed to minimize risk.
• Adhere to policies and procedures and escalate high-risk situations.
• Contribute to successful branch audits both onsite and offsite.

Skills

Strong problem solving skills

Strong verbal and written communcation

Strong customer service skills

Good conflict resolution skills

Education

High School Diploma or GED

Bachelor’s degree or equivalent work experience preferred

Leadership ability and management skills

Experience in retail banking

Oral and written communication skills

Customer/community focus

Problem solving ability

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

The Supervisor is responsible for supervising the tellers and teller work and ensure employees are focused on providing an exceptional customer experience. The Supervisor will provide leadership in the absence of the Branch Manager.

About this Role:

Seeking a team oriented, positive and outgoing professional for a Branch Supervisor role at FNBO!

What’s in it for you?

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

All Full Time and Part Time Employees are eligible for benefits including:

• Competitive Pay
• 401k Match
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts
• Culture of recognition and rewards from executive leadership/managers/peers/business partners

Why should you choose FNBO?

FNBO has a history of doing what’s right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been servicing customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.

The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees’ well-being personally and professionally.

Key Accountabilities:

• This role is the “go to person” in the branch for the day to day successful operation of a branch when the Branch Manager is not present.
• Conduct one-on-one employee meetings with assigned team members to provide coaching and feedback
• Provide performance feedback to the manager on teller performance, begin performance review and performance improvement in the HR system and submit to manager.
• Responsible to ensure there is adequate staff coverage to handle anticipated customer flow.
• Ensure assigned team members resolve any compliance and operational issues. Identify and recommend any additional training opportunities.
• Partner with branch manager to suggest and assist in facilitating branch meetings/huddles.
• Partner with leadership to recognize individual/team success in addition to acting as a mentor to develop the teller team.
• Effectively demonstrate and perform Teller duties as required to minimize the bank’s risk.
• Demonstrate advanced knowledge of policies and procedures to be an operational resource for the team. Adhere to such policies and procedures and consult with branch leadership on high risk situations.
• Contribute to the overall success of the branch audits, both onsite and offsite; ensure the branch passes onsite and offsite assessments

The Ideal Candidate for This Role:

Key Skills:

• Strong problem solving skills
• Strong verbal and written communication
• Strong customer service skills
• Good conflict resolution skills

Minimum Qualifications:

• High School Diploma or GED
• Bachelor’s degree or equivalent work experience preferred
• Leadership ability and management skills
• Previous working experience in a retail banking environment
• Oral and written communication skills
• Desire to meet the financial needs of our customers and community
• Ability to problem solve

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $41,116.00-$65,787.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you’ll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Job number: R-20261350

Registration Requirement:

This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.