Branch Manager - Distribution Operations

JMI Recruiting Services, LLC; Pulaski (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

JMI Recruiting Services, LLC is seeking a Branch Manager – Distribution Operations in the Pulaski, Virginia area. The role leads daily branch activities to meet safety, service, and financial objectives while fostering strong customer relationships and driving growth.

The position requires experience in branch operations, distribution, or manufacturing, with proven leadership ability and familiarity with ERP systems to support effective decision-making and performance improvement.

Qualifications

• Experience managing branch operations, distribution, or manufacturing environments.
• Ability to lead teams and develop employees to improve performance.
• Experience with ERP systems.
• Experience building B2B customer relationships with focus on satisfaction and growth.

Responsibilities

• Lead and manage daily branch operations to meet safety, sales, service, and financial goals.
• Oversee order fulfillment and monitor On-Time Delivery performance.
• Develop and maintain strong customer relationships through proactive communication and issue resolution.
• Identify growth opportunities and collaborate with customers to create value-added solutions.
• Handle staffing, recruitment, onboarding, training, and employee development.
• Monitor branch financials including sales, inventory, expenses, and labor costs.
• Track key metrics such as OTD, inventory accuracy, shortages, and profitability.

Skills

Branch operations

Team leadership

Customer relationships

Forecasting

Tools

ERP systems

Job description

We are assisting our client with the search for a Branch Manager – Distribution Operations in the Pulaski, Virginia, area.

Relocation assistance may be available for qualified candidates residing outside the area.

Responsibilities:

• Lead and manage daily branch operations to achieve safety, sales, service, operational, and financial objectives.
• Oversee customer order fulfillment and monitor On-Time Delivery (OTD) performance to ensure customer requirements are met.
• Build and maintain strong customer relationships through regular engagement, proactive communication, and effective issue resolution.
• Identify business growth opportunities and collaborate with customers to develop solutions that enhance value.
• Manage branch staffing, workforce planning, recruitment, onboarding, training, and employee development.
• Monitor and manage branch financial performance, including sales and inventory forecasting, operating expenses, accounts payable, and labor costs.
• Track key branch performance metrics, including OTD, quality, inventory management, shortages, and profitability.

Requirements:

• Experience managing branch operations, distribution, supply chain, warehouse, or manufacturing environments.
• Proven ability to lead teams, develop employees, and drive operational and commercial performance.
• Previous experience working with enterprise resource planning (ERP) systems.
• Experience developing and managing business-to-business (B2B) customer relationships, with a focus on customer satisfaction, retention, and growth.

Additional Information:

• All information will be kept strictly confidential
• Applications will not be considered without a Resume/Curriculum Vitae which includes contact information