Branch Manager: Community Banking Leader

MountainOne Insurance Agency, Inc.; North Adams, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MountainOne Insurance Agency, Inc. is seeking a Community Banking Officer (Branch Manager) in North Adams, MA. You will oversee a full-service branch, drive staff performance, and expand personal and business relationships to grow revenue. The role emphasizes service excellence, compliance, and community engagement.

You will lead daily operations, coach staff, and implement sales strategies while maintaining MountainOne’s standards and local presence.

Qualifications

• Minimum three years of experience in lending or banking.
• Experience leading branch staff and managing customer relationships.
• Strong knowledge of banking operations and service standards.

Responsibilities

• Oversee daily branch operations ensuring adherence to regulatory and security guidelines.
• Lead staff with coaching, performance reviews, and scheduling to meet service goals.
• Develop and execute business growth plans to increase deposits and loans.
• Represent MountainOne in the community and build partnerships with financial partners.
• Maintain compliance with policies, audits, and electronic banking procedures.
• Coach staff on customer service standards and cross-sell products.

Skills

Leadership

Staff Management

Customer Service

Business Development

Sales Growth

Education

Bachelor’s degree preferred

Job description

MountainOne Insurance Agency, Inc. is seeking a Community Banking Officer (Branch Manager) in North Adams, MA. You will oversee a full-service branch, drive staff performance, and expand personal and business relationships to grow revenue. The role emphasizes service excellence, compliance, and community engagement.

You will lead daily operations, coach staff, and implement sales strategies while maintaining MountainOne’s standards and local presence.