Hybrid Commercial Lines Account Manager

Berkshirejobs; North Adams (MA); Hybride; USD 60 000 - 80 000; Plein temps

Résumé du poste

MountainOne Insurance Agency is seeking a Commercial Lines Account Manager in Massachusetts to provide expert service to commercial clients. The role emphasizes exposure analysis, policy management, and renewal execution, with a focus on client needs and industry knowledge.

Based in Pittsfield or North Adams, this hybrid position requires at least 3 years of CL insurance experience and a MA Property & Causality Insurance Broker’s License.

Qualifications

• Must have strong communication and client service skills.
• Experience in commercial lines insurance is required.
• Ability to work independently and manage multiple tasks.

Responsabilités

• Actively perform exposure analysis and account reviews with clients.
• Handle renewals, marketing, quoting, rating, and placement.
• Document communications in the system and maintain accurate client data.
• Assist in meeting client needs and upsell coverage where appropriate.
• Collaborate with producers and staff to coordinate services.

Connaissances

Communication

Account management

Client service

Time management

Formation

High school diploma

Description du poste

Position:Commercial Lines Account Manager

Reports to:SVP, Commercial Insurance Operations Manager

Grade:106

Supervises:None

Location:Pittsfield Office or North Adams Office, hybrid work arrangements available

Salary Range:$60,000 - $80,000

The Commercial Lines Account Manager will play a key role in the daily operations of MountainOne Insurance Agency. In this important role, the CL Account Manager will provide friendly and helpful support and assistance to commercial lines insurance clients. It is the responsibility of the CL Account Manager to serve clients efficiently and professionally and to maintain a high level of industry knowledge and to know their customers and fully understand their needs.

Primary Responsibilities:

• Actively perform exposure analysis/account reviews and discuss insurance needs with clients by phone, e-mail, written communication and in person;
• Work with agency Producers and Marketing Coordinator to coordinate client service needs.
• Manage, underwrite and market client accounts as needed;
• Participate in renewal meetings and actively manage the insurance renewal process for clients, including marketing, quoting, rating and placement;
• Document all communications and interactions with clients, carriers and others in the computer system;
• Address insured’s questions and concerns regarding policies, coverage, and premium payments promptly via phone, e-mail, written communication, and in person;
• Update and maintain accurate client data such as address, phone numbers, email addresses and other contact information;
• Actively conduct account reviews;
• Round and upsell client account coverage.
• Communicate with company personnel regarding coverage availability via phone, e-mail, and written communication;
• Initiate appropriate policy and endorsement issuance via in-house computer and internet, as well as any other supplemental forms, reports, etc.;
• Work with staff, supervisors, and management to institute and implement departmental policies and procedures;
• Maintain compliance with all related company policies, standardized procedures and regulations;
• Continuing education to keep abreast of company, agency, and computer updates.
• Visit clients as needed to review insurance portfolio;
• Issue certificates, binders, etc. according to client’s needs and complying with all laws and regulations.
• Handle insured’s premium payments, via in-house or internet payment methods;
• Perform same work-related responsibilities to other company locations, as required.
• Any other duties as assigned.

Qualifications:

• High school diploma;
• 3 years of CL Insurance experience required;
• Obtain and maintain MA Property & Causality Insurance Broker’s License and any other license as required by residence state;
• Understanding of insurance work methods and procedures;
• Ability to verbally effectively present information to clients, company and agency staff;
• Ability to be self-motivated, provide problem-solving capabilities and prioritize multiple tasks;
• Commitment to the company’s culture and established service standards;
• Ability to deal with and show discretion in confidential matters;
• 25% availability to travel outside of 25-mile radius and report to any office;
• Ability to sit, drive, bend, answer the phone, and perform computer input.

Requirements:

• High school diploma
• 3 years of CL Insurance experience required;
• Obtain and maintain MA Property & Causality Insurance Broker’s License and any other license as required by residence state;
• Understanding of insurance work methods and procedures;
• Ability to verbally effectively present information to clients, company and agency staff;
• Ability to be self-motivated, provide problem-solving capabilities and prioritize multiple tasks;
• Commitment to the company’s culture and established service standards;
• Ability to deal with and show discretion in confidential matters;
• 25% availability to travel outside of 25-mile radius and report to any office;
• Ability to sit, drive, bend, answer the phone, and perform computer input.