Branch Service Manager

BLUE TECHNOLOGIES; Columbus (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and short-term disability

401(k) retirement plan with company 4%

Health Savings Account (HSA) with com.

Flexible Spending Account (FSA)

Paid time off

Employee Assistance Program (EAP)

Employee discounts

Tuition reimbursement for eligible ed.

Career Growth

Company Stability

Job summary

Blue Technologies in Columbus, OH is seeking a Branch Service Manager to lead one of our service branches. This role focuses on operations management, team leadership, and delivering outstanding customer service.

You will oversee daily workflow, manage a service team, coordinate installations, handle inventory, run reports in e-Auto, and collaborate with Sales to forecast equipment needs. The position offers a full-time role with a competitive $60,000-$70,000 salary and a comprehensive benefits

Qualifications

• Strong leadership and team management skills.
• Proven experience in service operations, workflow management, and process improvement.
• Knowledge of dealership or service management software; experience with e-Auto preferred.
• Solid understanding of equipment installations, inventory management, and parts control.
• Strong analytical skills with the ability to run and interpret operational reports.
• Excellent organizational and time management skills to handle multiple priorities.
• Effective communication skills for collaborating with Sales, Administration, IT, and warehouse teams.
• Customer-focused mindset with the ability to resolve issues quickly and professionally.
• Basic knowledge of building and fleet maintenance scheduling.
• Recruiting, hiring, and performance management experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Oversee daily workflow and scheduling for service technicians and drivers.
• Process sales orders for equipment setups and ensure availability of required equipment.
• Coordinate installations and setups with the Sales Administration team.
• Manage branch inventory in the parts area and warehouse, ensuring accuracy and availability.
• Run reports in e-Auto, including calls per day, recalls, and parts usage.
• Partner with Sales to identify potential replacement machines in the field.
• Collaborate with Sales on month-end equipment forecasts and availability planning.
• Respond promptly to customer phone calls and messages to ensure timely resolution.
• Coordinate daily installations with warehouse staff, drivers, and IT support.
• Provide help desk support for technicians and escalate issues as needed.
• Oversee branch building maintenance and scheduling of truck maintenance.
• Recruit, hire, and onboard service technicians, IT technicians, drivers, and parts clerks.
• Conduct annual performance reviews for branch team members.

Skills

Leadership

Operations management

Process improvement

Analytical skills

Organizational skills

Time management

Communication

Customer focus

Hiring & recruiting

Maintenance scheduling

MS Office

Tools

e-Auto

Excel

Outlook

Word

Teams

Job description

Branch Service Manager

Department: Warehouse

Employment Type: Full Time

Location: Columbus, Oh

Reporting To: Bill Ford

Compensation: $60,000 - $70,000 / year

Description

Blue Technologies is seeking a dynamic and experienced Branch Service Manager to lead one of our service branches. This role is ideal for someone with a strong background in operations management and team leadership, paired with a passion for delivering outstanding customer service.

As Branch Service Manager, you will be responsible for overseeing daily branch operations, managing a talented service team, and driving growth by ensuring our clients receive the highest level of support and solutions.

Key Responsibilities

• Oversee daily workflow and scheduling for service technicians and drivers.
• Process sales orders for equipment setups and ensure availability of required equipment.
• Coordinate installations and setups with the Sales Administration team.
• Manage branch inventory in the parts area and warehouse, ensuring accuracy and availability.
• Run reports in e-Auto, including calls per day, recalls, and parts usage.
• Partner with Sales to identify potential replacement machines in the field.
• Collaborate with Sales on month-end equipment forecasts and availability planning.
• Respond promptly to customer phone calls and messages to ensure timely resolution.
• Coordinate daily installations with warehouse staff, drivers, and IT support.
• Provide help desk support for technicians and *escalate* issues as needed.
• Oversee branch building maintenance and scheduling of truck maintenance.
• Recruit, hire, and onboard service technicians, IT technicians, drivers, and parts clerks.
• Conduct annual performance reviews for branch team members.

Skills, Knowledge and Expertise

• Strong leadership and team management skills with the ability to coach, mentor, and develop staff.
• Proven experience in service operations, workflow management, and process improvement.
• Knowledge of dealership or service management software; experience with e-Auto preferred.
• Solid understanding of equipment installations, inventory management, and parts control.
• Strong analytical skills with the ability to run and interpret operational reports.
• Excellent organizational and time management skills to handle multiple priorities.
• Effective communication skills for collaborating with Sales, Administration, IT, and warehouse teams.
• Customer-focused mindset with the ability to resolve issues quickly and professionally.
• Basic knowledge of building and fleet maintenance scheduling.
• Recruiting, hiring, and performance management experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Ability to thrive in a fast-paced, deadline-driven environment.

Benefits and Perks

Benefits

• Blue Technologies offers a comprehensive benefits package to support our employees and their families, including:
• Medical, dental, and vision insurance
• Life and short-term disability insurance
• 401(k) retirement plan with company match
• Health Savings Account (HSA) with annual company contribution
• Flexible Spending Account (FSA)
• Paid time off
• Employee Assistance Program (EAP)
• Employee discounts
• Tuition reimbursement for eligible educational expenses

PerksAt Blue Technologies, we invest in our people and their success!

• Career Growth: Opportunities for professional advancement within an established, growing company.
• Company Stability: Proudly serving Ohio businesses since 1995, with a longstanding commitment to our employees and customers.