Branch Manager - Chicago Operations

PLM Fleet; Lemont (IL); On-site; USD 75,000 - 120,000; Full time

Job summary

PLM Fleet is seeking a Branch Operations Manager to drive rental revenue, manage the P&L for the Newark, NJ area, and oversee branch operations. The role requires coordinating maintenance, vendor relations, and fleet availability while ensuring excellent customer service and compliance with company policies.

The candidate will work with tools like D-365, Power BI, and RMI to monitor KPIs, improve efficiency, and support proactive maintenance planning.

Qualifications

• Proficient in Microsoft Office Suite and reporting tools.
• Able to multitask and meet tight deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication with internal/external resources.

Responsibilities

• Drive rental revenue growth and increase utilized units in the territory.
• Manage P&L for assigned location(s) and operations.
• Maintain branch and sales support per employee handbook guidelines.
• Lead accounts receivable efforts and cash collections at the territory.
• Direct maintenance activities and support the Full-Service Maintenance Team.

Skills

MS Office

Multitasking

Analytical skills

Communication skills

Trailer inspections

Tools

D-365

Power BI

RMI

Job description

ABOUT PLM Fleet

PLM Fleet LLC empowers customers with smarter, technology-driven refrigerated fleet leasing, rental, maintenance, and fleet management solutions. PLM’s focus is on creating flexible and customer-specific solutions to reduce costs and drive productivity for businesses. With 15,000 refrigerated trailers and over 30 locations, PLM is in all the key markets nationwide. A consistently award winning company, PLM Fleet combines financing, technology, and services to optimize customers’ fleet and product lifecycles to realize valuable cost savings across the supply chain.

Located in the state-of-the-art fleet solutions center in Newark, NJ, PLM’s services include new trailer leasing, best-in-class trailer design, short term leasing of versatile equipment, onsite maintenance, emergency breakdown service, ColdLink telematics for real-time GPS, track and trace software, and zero emissions trailers, yard trucks and consulting.

PRIMARY RESPONSIBILITIES

• Drive rental revenue growth and rental utilized units in assigned territory.
• Utilize Rental Digitization process for Quotes, Reservations, and Asset Availability.
• Manage P&L for assigned location(s).
• Maintain the Branch and Agent operations and sales support within the assigned territory as outlined in the employee handbook and as assigned by management.
• Lead accounts receivable efforts and cash collections at assigned territory.
• Direct maintenance activities at assigned branch and/or agent locations and support Full-Service Maintenance Team as needed.
• Assign work orders, direct vendor activities, and utilize digital plaform for maintenance related activities.
• Drive PM compliance for both trailer and reefer requirements within designated time intervals and/or volume metrics.
• Oversee, manage, and administer the other employees of the Branch and Agent operations territory within the guidelines and expectations of the Human Resources Department, the Region Manager, and the Company.
• Exhibit a positive, customer service-based attitude and ensure that all customers are treated as required by the Company.
• Utilize D-365, Power BI, RMI, and other reporting to manage the key KPI’s and activities at assigned territory.
• Solicit vendor/service provider support, audit the service provider's billing and charges, and maintain a positive line of communication between the Company and our vendor/service provider network.
• Promote safety consciousness at assigned location, comply with company policies and procedures, and operate branch in accordance with the audit checklist.
• Complete inventory reconciliation, perform daily yard check, and account for and input all fleet “on-hire” and “off-hire” documentation within the requested time timing of the Company.
• Ensure that Company policy is carried out in regard to Human Resource policy and procedure.
• Assume any other Duties as requested by the Company.

KNOWLEDGE AND SKILLS REQUIREMENTS

• Proficient PC skills, specifically within Microsoft Office Suite
• Able to multi-task, prioritize effectively and manage tight deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication skills to interact with a variety of both internal and external resources.
• Getting in/out of trailers due for inspection
• 3 points of contact, i.e., Pull yourself up, or using a smaller ladder to get into trailer
• Walking to complete yard checks and inventory
• No consistent heavy lifting but raising roll door
• Lifting office supplies, occasional large boxes, etc.

PLM is an Equal Opportunity Employer – Veteran/Disability

Benefits: