Branch Manager (Ag & OPE Equipment)

Hayward Distributing Co.; City of Syracuse (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Competitive compensation

Job summary

Hayward Distributing Co., a division of JS Woodhouse, is seeking a Branch Manager for our Syracuse location to lead daily operations and support dealers with inside sales and product knowledge. You will help drive branch growth, ensure accurate order handling, and own processes as challenges arise.

We value organized, proactive leaders with strong agricultural and construction equipment knowledge who can engage dealers, manage priorities, and deliver outstanding service and solutions.

Qualifications

• Working knowledge of agricultural and construction equipment.
• Strong verbal and written communication skills.
• Strong customer service and inside sales orientation.
• Sense of urgency and an action oriented mindset.
• Energetic, positive, proactive attitude.

Responsibilities

• Answer inbound dealer calls and discuss equipment needs.
• Recommend product solutions based on knowledge of equipment.
• Support dealer sales efforts with product knowledge and order guidance.
• Resolve customer issues and ensure orders are processed timely.
• Answer technical questions about agricultural and construction equipment.
• Coordinate dealer orders, shipments, and inbound product from vendors.
• Maintain professional communication with customers via email and phone.

Skills

Equipment knowledge

Communication skills

Customer service

Inside sales

Urgency & action mindset

Job description

Are you ready to take charge, keep operations running smoothly, and deliver outstanding service supporting agricultural and construction equipment dealers? JS Woodhouse, a division of Hayward Distributing, is hiring a Branch Manager for our Syracuse location. In this role, you will combine day to day operational leadership with inside sales support, using your equipment knowledge to discuss product options, and help drive branch growth. You will support dealers directly, ensure every order and inquiry is handled accurately and efficiently, and take ownership of processes as challenges arise. Your contributions will make a real impact on both customers and the overall success of the branch. If you are organized, proactive, and bring strong agricultural and construction equipment knowledge, this is your opportunity to shine.

Founded in 1947, Hayward Distributing is a stable company with a proven track record of success. We are a multi-state wholesale distributor of top lawn and garden and engine brands, including Honda engines, Bobcat mowers, and Ego. You will work closely with brands such as Westfield, Demco, and Worksaver. In addition to these brands, the Syracuse location houses our Sno Way snow removal line, including plows and spreaders.

Your responsibilities include but are not limited to:

• Answering inbound phone calls, primarily from dealers
• Discussing equipment needs and recommending product solutions
• Supporting dealer sales efforts through product knowledge and order guidance
• Solving customers’ tough problems and keeping them happy
• Answering technical questions about ag and construction equipment
• Ensuring orders are processed in a timely manner each day
• Looking up service part numbers on illustrated parts diagrams
• Coordinating dealer orders and shipments as well as inbound product from vendors and other branches
• Communicating with customers in a professional manner via email and phone

You will need:

• Working knowledge of agricultural and construction equipment
• Comfort discussing equipment features, applications, and options with dealers
• Strong verbal and written communication skills
• Strong customer service and inside sales orientation
• Sense of urgency and an action oriented mindset
• An energetic, positive, and proactive attitude
• Sensitivity to the needs of our customers
• Ability to manage competing priorities and tasks
• Desire to be part of a fast paced continual improvement process
• Knowledge of order desk functions including order entry, pricing, and shipping

What sets Hayward apart from other companies?

• Our employees stay with us because they enjoy their work and our culture.
• Hayward is a family company that has built a strong reputation in the industry by treating employees and customers fairly.
• Hayward is an 80-person company with the sophistication and support necessary to let you do your job without the large company bureaucracy that keeps you from doing it.
• We care about our employees and offer benefits that include health insurance, immediately vested 401(k) matches, 14 days PTO initially with increases with tenure, holidays, and highly competitive compensation packages

We are not accepting unsolicited resumes or inquiries from third-party recruiters.