Branch Manager

Monroe Tractor; Town of Henrietta (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Monroe Tractor seeks a Branch Manager to lead store operations on-site, coaching the team to meet branch budgets and deliver exceptional customer service. You will oversee service, parts, sales, and rental, aligning policy with executive direction and driving a best-in-class sales and operations experience.

You will communicate with the Operations Director and President, use data-driven insights, and foster a strong culture across departments while maintaining branch profitability and

Qualifications

• Experience leading a branch or team and driving goals.
• Strong budgeting, P&L awareness, and operating metrics.
• Comfortable translating data into action plans.

Responsibilities

• Develops annual objectives and budgets for the branch.
• Lead regular L10 meetings to improve cross-department collaboration.
• Ensure plans are executed to meet volume, profit, and market goals.
• Recruit, hire, and develop branch personnel and managers.
• Evaluate pricing, distribution, and competitive actions.
• Handle customer communications promptly and accurately.
• Manage records, reports, and asset controls.
• Collaborate with OEM vendors, Directors, HR, and other departments.

Skills

Excellent communication

Leadership mindset

High energy

Data interpretation

MS Office & CRM/ERP

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!

The Branch Manager is the entrepreneurial sales and operations leader, who oversees store operations while coaching and mentoring your team to achieve branch budgetary goals and objectives while fostering a confident and collaborative culture that produces exceptional customer service. The successful candidate will ensure that the branch departments (service, parts, sales, and rental), understand and implement company policies and procedures to meet or exceed key performance metrics. Using strong communication skills and emotional intelligence you will effectively communicate and contribute to a positive company culture that can effectively work in partnership with various corporate departments and Directors. You must have the business acumen to make recommendations to the President, CFO, and Operations Director to cultivate a best-in-class branch sales and operations experience for internal and external customers.

The Branch Manager is a fully on-site position and reports to the Operations Director.

Skills

• Excellent communicator who can deliver clear direction and is not afraid of having challenging conversations, particularly about performance
• Leadership-minded, with the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically
• High sense of urgency and high level of energy
• Ability to gather, analyze, interpret, and communicate complex and disparate forms of written and verbal data and information and identify trends that may indicate high-risk issues to develop contingency plans and corrective action
• Able to effectively use Outlook, excel, word, and other software options to organize and track day-to-day business responsibilities. Familiarity with working with CRM, or other ERP systems
• Act in the capacity of a role model by displaying behaviors and actions that support the MT culture and values and hold others accountable to cultural values and behaviors

Responsibilities

• Develops annual objectives and expense budgets for the branch. Approve department goals and budgets
• Establish regularly occurring L10 meetings designed to; foster collaboration, create and complete specific branch goals, and improve communication within all departments
• Ensures that all authorized plans and programs are carried out by the department heads relating to volume, profit, product mix, and market penetration
• Responsible for the recruiting/hiring/developing/coaching of branch personnel, particularly the branch department managers. Leverage various company assets, including OEM vendors, Directors, and HR, to create appropriate personal improvement programs, and regularly occurring one-on-ones to increase the effectiveness of department manager's leadership abilities
• Constantly evaluates pricing, distribution, and competitive actions and policies. Implements changes to improve branch sales volume and profit
• Ensures that all orders, and other customer communications, are promptly and accurately handled
• Measures allowance on trade-ins with the sales manager to ensure fast turnaround. Ensures a balance between new and used equipment sales; helps to establish the number of repairs on trade-ins, repossessions, and rentals. Ensures repairs are complete within the target time frame
• Recommends the acquisition of additional lines of equipment or changes in present lines. Examines equipment records regularly
• Quarterly, evaluate department manager's performance and expense against planned goals. With the approval of the Operations Director, helps to establish a compensation program for the department managers and employees, and modify it as necessary
• Responsible for the enforcement of all company policy rules and regulations affecting branch personnel and demonstrates judgment that aligns with the brand when making business decisions
• Mantains proper records, submits necessary reports, checks customer credit status, controls expenditures, and is responsible for all company assets
• Responsible for maintaining customer relations on a firm, fair, and harmonious basis and can maintain composure during stressful times
• Works closely with the company functional managers, cooperates with manufacturers' representatives, maintains and sells the company image, conducts meetings, and performs other duties, as assigned by the President and Operations Director