Branch Manager

Everwise Credit Union; Westfield (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

Everwise Credit Union is seeking a Branch Manager in Indiana to provide on-site leadership for staff, grow membership, and drive branch profitability through local relationships and community involvement.

You will ensure compliance, coach the team, and lead sales and service initiatives while adapting to evolving banking practices and regulatory requirements.

Qualifications

• High school diploma required; bachelor’s preferred.
• At least 3 years of experience in financial industry, sales, or retail management.

Responsibilities

• Maintain staffing levels, supervise staff, and support ongoing development through coaching and training.
• Maintain quality and professionalism in daily member interactions.
• Lead excellence in member service using Everwise tools and resources.
• Grow branch performance aligned with strategy through community involvement and external engagement.
• Evaluate market analysis and sales data to drive branch growth.
• Ensure procedures meet Federal and Everwise guidelines; conduct regular audits.
• Increase community awareness through civic activities and outreach.
• Lead the branch and team through evolving business practices and operating models.
• Take on additional responsibilities to support branch and company growth; participate in continuing education.

Skills

Interpersonal skills

Communication skills

Customer service

Problem solving

Time management

Work ethic

Decision making

Motivational skills

Strategic thinking

Results oriented

Strategic planning

Leadership

Education

High school diploma

Bachelor's degree

Job description

Job Description:

Position Summary

The Branch Manager provides on-site leadership; motivation and direction for the branch staff, expands Everwise Credit Union's membership base and service center profitability building internal and new external relationships, both consumer and business related, as well as through community involvement. Additionally, the Branch Manager ensures compliance with established internal controls, operational controls, and risk management as directed.

Primary Responsibilities and Duties

• Responsible for maintaining appropriate staffing levels, staff supervision, and on-going staff development motivation through consistent training, observing, coaching, and development activities.
• Responsible for maintaining quality and professionalism of staff during their daily interaction with membership.
• Responsible for cultivating and leading excellence in member service including embracing Everwise Credit Union directed tools and resources.
• Responsible for growth and performance that aligns with Everwise Credit Union's strategic direction as measured by performance measures and goals, while utilizing and embracing Everwise Credit Union directed tools and resources.
• Responsible for market development for Branch through community involvement, business engagement, and formal/informal networking.
• Evaluate market analysis, sales trend and other reports for market growth.
• Responsible for ensuring procedures, processes and documentation are in accordance with Federal and Everwise Credit Union guidelines and regulations; as well as conducting regular audits.
• Responsible for enhancing awareness of Everwise Credit Unionin the communities of which it is a part, through involvement in Everwise Credit Unionapproved civic and community activities.
• Responsible for effectively leading their Branch and Team within an environment of evolving business practices and operating models.
• Additional responsibilities assigned based on consistency in service and sales behaviors, scope of supervision, leadership, educational and certification accomplishments, as well as team and project involvement.
• Participate in continuing education as assigned.
• Will assume additional responsibilities necessary for the growth of the service center, growth of Everwise Credit Union, and as assigned by Regional/District Staff.

Knowledge/Skills

• Strong interpersonal skills
• Strong communication Skills
• Superior Member/Customer Service Skills
• Problem Solving Skills
• Effective Time Management Skills
• Strong Work Ethic
• Strong Decision-Making Skills
• Effective Motivational Skills
• Effective Strategic Thinking Skills
• Results Orientation
• Strategic Planning Skills
• Leadership Skills

Minimum Requirements

• High School Diploma required; bachelor's preferred.
• At least 3 years of experience in financial industry, sales, or retail management.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.