Retail Management Trainee

Everwise Credit Union; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Everwise Credit Union is seeking a Trainee to learn branch operations, compliance, risk management, security, and controls while delivering high-quality member service. The program aims to develop skills to eventually become a Branch Manager.

You will support branch leadership, handle deposits and loans under regulatory requirements, and participate in ongoing training. The role involves potential rotation across multiple branches after an initial training period.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred or equivalent experience.
• Minimum 1 year of customer service or leadership experience.
• Ability to learn branch operations, compliance, risk, and security protocols.

Responsibilities

• Assist Branch Management and act as a service center leader on projects and events.
• Make quality decisions regarding deposits and loans following procedures.
• Process accounts, IRAs, CDs, HSAs, loan applications and lending functions.
• Resolve complex issues through research and follow-up to ensure member satisfaction.
• Support teller staff with operational and member service tasks.
• Participate in continuing education and branch coverage across locations.

Skills

Communication skills

Coaching & leadership

Self-driven

Organization & prioritization

Customer service

Education

Bachelor's degree preferred

High School Diploma or GED

Job description

Job Description

Position Summary

The Trainee essential responsibility is learning branch operations, compliance, risk management, security, and operational controls while providing high quality member service and assisting members with financial needs building relationship while developing the skill to recommend the appropriate credit union products and services, with a goal of gaining knowledge and experience required to become a Branch Manager for the credit union.

Primary Responsibilities & Duties

• Responsible for assisting and supporting Branch Management by acting as a service center leader actively participating in projects and events to promote and bring awareness to the credit union.
• Responsible for making quality decisions regarding deposits and loans while following all the proper procedural and regulatory requirements.
• Responsible for following established guidelines and procedures while processing new and existing accounts, IRAs, CDs, HSAs, loan applications, and all other basic lending functions.
• Responsible for complex problem solving through research, using open-ended questions, and consistent follow-up to ensure member satisfaction.
• Responsible for individual performance goals and results as directed by the District Managers.
• Responsible for providing operational and member service assistance to the teller staff.
• Participate in continuing education as assigned.
• Responsible for floating-assisting multiple branches within the credit union once the initial 4-6-month training period is completed.
• Assumes other miscellaneous responsibilities as assigned for the efficient operation of the branches.

Specific Skills

• Specific Skills must be attained during the training and development they are not a requirement at time of hire.
• Excellent human relations skills including verbal and written communication skills.
• Clear understanding of Everwise philosophy, vision, and strategic objectives; as well as the ability to communicate it to others.
• Strong coaching, development and leadership skills and have a basic understanding of Human Resource practices.
• Strong background/understanding of branch operations, procedures, and security policies.
• Positive leader of change and foster open communication.
• Self-driven.
• Able to meet and exceed goals.
• Able to organize and prioritize daily tasks.
• General understanding of related computer applications.

Accountability

• Personal lending limits may vary according to experience and the quality of loan decisions.
• Accountable for promoting Service Expectation, quality member service, protection of the Credit Union's assets and a strong sales record.
• Is expected to participate in community service and Everwise Credit Union promotional events, which will foster their personal development and promote a positive image of the Credit Union in the community.
• Accountable for understanding and applying Everwise Credit Union policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).
• Accountable for Performance Management Goals as agreed upon with Supervisor.

Minimum Requirements

• High School Diploma, GED, or equivalent certification.
• A bachelor's degree strongly preferred or equivalent work experience.
• Minimum 1 year customer service and/or leadership experience on the college campus, in the community, or work experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.