Branch Manager

Valley National Bank; Village of Ossining (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Valley National Bank in Ossining, NY is seeking an experienced Branch Leader to drive branch performance and coach a sales-focused team. You will oversee operations, ensure exceptional customer service, and implement strategic sales initiatives at the local level.

Responsibilities include mentoring staff, managing staffing processes, monitoring risk, and using Salesforce to manage leads and customer interactions to grow market share while strengthening client relationships.

Responsibilities

• Lead and manage all aspects of branch performance (sales, profitability, customer experience, operations, and team development).
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch teammates to hit sales targets, service goals, and individual growth.
• Monitor sales engagements to ensure quality consultations and lead management via Salesforce.
• Oversee staffing: recruiting, interviewing, onboarding, evaluations, coaching, and addressing issues per policy.
• Lead identification, escalation, and resolution of potential risks.
• Foster a positive, high-performing branch environment that promotes Valley's culture and engagement.
• Develop market intelligence, communicate strategy and product focus, and build targeted sales plans to grow market share and deepen relationships.

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.