Branch Manager

DEUTZ Corporation; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

DEUTZ Corporation in the United States is seeking a Branch Manager to oversee the daily operations of the DEUTZ Power Center, manage staff, and support the Dealer product support network within the branch area of responsibility. The role aims to deliver the business plan on revenues and profitability for the Power Center.

The ideal candidate will lead product support functions across parts and service, develop budgets, and drive growth through collaboration with engine sales and marketing.

Qualifications

• Bachelor’s or Associate degree in a relevant field.
• Minimum five years of related experience.
• Strong knowledge of diesel engines, hydraulics and powertrain.
• Leadership experience in product support marketing or service operations.
• Ability to drive a company service vehicle.

Responsibilities

• Manage all product support functions, including parts and service, shop profitability and warranty issues.
• Develop a budget and forecasts for the Service Center and monitor performance.
• In conjunction with engine sales and marketing, grow the assigned territory and new business opportunities.
• Lead, mentor, and monitor the performance of the Service Center staff.
• Investigate and resolve all customer-related issues in a timely manner.
• Ensure employees follow policies and maintain a safe work environment.
• Ensure the Branch facility and service vehicles present a positive image of DEUTZ.
• Perform other duties as assigned.

Skills

Excellent communication

Leadership

Customer service orientation

Strategic planning

Education

Bachelor’s or Associate degree in a relevant field

Job description

Working Hours

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Location: 5786 West Palm Beach FL

Working Hours

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Branch Manager will be responsible for managing the daily operation of the DEUTZ Power Center, including all departments and staff, as well as the oversight and support of the Dealer product support network in the branch AOR. The individual will deliver the business plan on revenues and profitability for the Deutz Power Center.

Essential Duties And Responsibilities

• Manage all aspects of the product support functions, including the parts and service business, shop profitability, technician utilization, and warranty-related issues, as well as the monitoring and management of parts inventories, inventory turns, and customer fill rates.
• Develop a budget and forecasts for the Service Center that comply with DEUTZ’s budgeted financial targets and monitor and report the center’s performance.
• In conjunction with the DEUTZ Power Center engine sales and marketing group, develop and grow the assigned territory creating new business opportunities that will support the growth targets for recent engine sales, parts sales, and the service business.
• Lead, mentor, and monitor the performance of the DEUTZ Service Center staff.
• Investigate and resolve all customer-related issues in a timely matter.
• Understand and ensure that all employees follow company policies and procedures, including maintaining a safe work environment.
• Ensure that the Branch facility and assigned service vehicles are clean and organized and present a positive image of DEUTZ.
• Perform other duties as assigned

Other Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work with minimal supervision.
• Ability to multitask, and work in a fast-paced environment with changing priorities

Supervisory Responsibility

• Leads a team

Travel Requirements

• Anticipate domestic travel of 20%

Minimum Requirements

• Bachelor’s or associate degree in a relevant field of study and/or a minimum of five years of related experience.
• Strong working knowledge of diesel engines, hydraulics, power generation and related power train componentry.
• Leadership experience in product support marketing and parts and/or service department operations.
• Must meet all requirements to drive a company service vehicle.

Preferred Requirements

• Experience in managing a branch location, involved in servicing, industrial, construction or material handling equipment.
• Ability to support sales managers with existing key customers and potential new customer acquisition at the customer’s location.

Physical Requirements

• An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.