Remote Field Service Technician III

DEUTZ AG; Columbus (OH); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Travel allowances

Health benefits

Job summary

A global machinery manufacturer seeks a Remote Field Service Technician to travel for engine and equipment repair. The role demands strong diagnostic skills and the ability to work independently. Candidates must have a high school education, along with either several years of shop experience or field service work. This position requires extensive domestic and international travel and emphasizes effective communication and use of diagnostic tools. Join a dynamic team contributing to successful operational outcomes through expert problem-solving.

Qualifications

• 4+ years as shop technician experience or 2+ years as a field service technician.
• Ability to work with minimal supervision.
• Must have your own tools.

Responsibilities

• Travel to customer locations for engine and equipment-related repairs.
• Maintain a clean and organized work area.
• Complete all work orders and time sheets timely.

Skills

Strong experience in diagnosis and repair of NG/CNG

Excellent communication skills

Proficient in computer functions and diagnostic tools

Education

High School Graduate or General Education Degree (GED)

Tools

Computer diagnostic tools

DEUTZ tools

Job description

Remote Field Service Technician

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard‑working drive.

Essential Duties and Responsibilities

• Travel to customer(s) locations to perform engine and equipment‑related repairs.
• Assistin resolving customer‑related issuesina timelymanner.
• Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre‐order all parts and materialsrequired to perform assigned repairs.
• Inspect required repairs safely and effectively.
• Ensure all repairs are completed as assigned and according to manufacturer requirements.
• Ensure proper cosmetic appearance upon completion of repairs.
• Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
• Maintain and keep the work area in a clean and safe condition.
• Communicate with customers in a respectful and honest manner.
• Match all identified solutions necessary to affectrepair.
• Complete all work orders and time sheetsin a timely manner.
• Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
• Ensure vehicle parts inventory ismaintainedat a suitable level for first‑call completions and local parts sales.
• Perform all workin accordance withall established policies and procedures.
• Assistin the proper filing of warranty claims and customer invoices.
• Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
• Maintains and cleans service trucks meeting DOT requirements.
• Other duties as assigned.

Other Qualifications

• Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.
• Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
• Ability to work with minimal supervision.
• Meet all local/state and company requirements tooperatea company‑assigned service vehicle.
• Excellent communication skills (writing, speaking in person, and over the phone).
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Musthaveyour owntools. Key DEUTZ tools will be provided.

Supervisory Responsibility

None

Travel Requirements

Anticipated domestic and international travel is approximately 100% depending on business needs within the region.

Education

High School Graduate or General Education Degree (GED)

Additional Requirements

Must be able tomaintainDOT medical card status

Must have a valid driver’s license and be insurable by the company

4+ years as shop technician experience or 2+ years as a field service technician

Preferred Requirements

• Two years of Diesel engine experience.
• 2-5 years of construction equipment repair experience preferred
• Strong computer usage with the ability to effectivelyutilizesoftware includingSerdia,Serpic,Fieldaware, Word, and Excel
• Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements

Manufacturing assembly and warehouseenvironments. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

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EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.