Service Sales Manager

DEUTZ Corporation; Town of Texas (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

DEUTZ Corporation in Houston, TX is seeking a Service Sales Manager to grow Parts Sales with existing accounts and by prospecting new customers in the assigned territory. You will build networks, promote value-added products, and maintain high customer satisfaction through exceptional service.

Responsibilities include coordinating with service and credit teams, identifying new contacts, solving technical issues, and ensuring timely delivery and accurate orders while promoting DEUTZ parts and

Qualifications

• 3+ years of outside sales experience in parts and services.
• Experience in the engine industry is required.
• Must possess a valid driver’s license and be insurable to operate a company vehicle.
• Proficient with Microsoft Office.
• Excellent communication and relationship-building skills.

Responsibilities

• Communicate parts orders and delivery instructions with the service team.
• Identify and develop new customer contacts to expand market share.
• Assist customers with technical support and problem solving.
• Liaise between customers and the company to meet needs.
• Stay updated on products, competition, and pricing.
• Promote sale of parts and accessories to wholesale or retail customers.
• Establish payment methods for service and wholesale parts with Credit.
• Set up DEUTZ accounts with new customers to simplify business.
• Follow up on orders to ensure customer satisfaction.
• Travel as required (0-40%).

Skills

Outside sales

Parts sales

Customer service

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Working Hours DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Location: 6410 Houston TX

Working Hours DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary The Service Sales Manager is responsible for increasing Parts Sales with existing accounts and prospecting for new accounts in their assigned territory. They will solicit new business and maintain accounts through face-to-face and phone contacts, developing networks and industry contacts, promoting our value-added products and services, and keeping customer satisfaction a priority. The ideal candidate will achieve these goals with exceptional customer service skills and a results-driven attitude.

Essential Duties And Responsibilities

• Communicate parts orders and delivery instructions to counter people while coordinating with the service department on service work.
• Actively identify and develop new customer contacts to expand market share.
• Assist customers in solving problems and providing technical support.
• Act as a liaison between the customer and the company to ensure that the customer’s needs are adequately met.
• Keep abreast of new products, competition, and pricing trends.
• Coordinate relationships with New and Used Equipment prospects.
• Promote the sale of parts and accessories and act as an advisor to wholesale or retail customers.
• In conjunction with Credit management, establishes payment methods for service and wholesale parts.
• Facilitate the set-up of a DEUTZ account with new customers to simplify doing business together.
• Follow up on and confirm customer requirements and orders to ensure satisfaction.
• Review special orders and pricing with the manager for approvals.
• Deliver orders and pick up returns from customers, as needed.
• Effectively and efficiently manage required reports and paperwork (budgets, travel, CRM, call reports, expense reports, timesheets, etc.).
• Focus on promoting DEUTZ service, including Xchange engine and parts sales.
• Perform other duties to meet business needs.

Other Qualifications

• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities.
• Exceptional attention to detail and follow-through under tight timelines and pressured situations
• Outstanding priority management, time management, and organizational skills
• Ability to self-start and work without close supervision, understand what needs to be done, and take the required actions.
• Capable of analyzing data and interpreting the results to drive solutions.
• A high-energy, results-driven individual that is process oriented with the ability to implement continuous improvement initiatives.

Supervisory Responsibility

• Individual Contributor

Travel Requirements

• Anticipated domestic and international travel is approximately 0-40% depending on business needs.

Minimum Requirements

• High School Graduate or G.E.D
• 3+ years of recent/relevant experience with outside sales.
• 3+ years’ experience in sales of parts and services in the engine industry.
• Must possess a valid driver’s license, be insurable by the company, and can operate a company vehicle in accordance with all state and federal laws, company policies, and guidelines.
• Basic knowledge of Microsoft Office (Work and Excel).

Physical Requirements

• Manufacturing assembly and warehouse environment.Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
• If employee is in the office area, the noise level in the work environment is usually quiet to moderate.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.