Branch Manager

Johnstone Supply; Sterling (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Monthly and yearly bonuses

Medical, dental, vision

401(k) with company match

Paid holidays and PTO

Job summary

Johnstone Supply in Sterling, VA is seeking a full-time Branch Manager to oversee daily operations and lead a team in delivering exceptional HVAC/R parts service with a focus on accuracy, speed, and safety.

As a hands-on leader, you will hire, train, and supervise branch staff, coordinate counter sales, warehouse, and delivery activities, drive customer satisfaction, manage inventory, implement promotions, and collaborate with outside sales to grow the business while supporting a

Qualifications

• High school diploma or equivalent.
• Management experience in operations.
• Ability to learn and effectively use our point-of-sale system.
• Ability to pass a drug screen.
• Business acumen and leadership skills.
• Strong customer service skills.

Responsibilities

• Oversee daily operations and supervise branch staff (counter sales, warehouse, delivery).
• Hire, train, and coach employees; foster teamwork and accountability.
• Respond to customer needs, resolve issues, and maintain high service levels.
• Coordinate with outside sales to promote HVAC/R products and promotions.
• Manage inventory, cash handling, and paperwork with accuracy.
• Drive branch financial targets and maintain a safe, respectful work environment.

Skills

Leadership

Customer service

Management experience

Business acumen

Problem solving

Empathetic listening

Education

High school diploma or equivalent

Job description

Johnstone Supply is seeking to hire an enthusiastic full-time Branch Manager to help maintain the highest levels of customer satisfaction and continued growth at our Sterling, VA branch location. Are you ready to take your operations management career to the next level? Do you want to provide leadership in a family-focused environment where employees are treated with respect and tend to stay a long time? If so, please read on!

This management position earns a competitive salary - base rate and includes monthly and yearly bonuses based on prior experience and current HVAC product knowledge. You would also be eligible for generous full-time benefits, including monthly bonuses, annual bonuses, medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, and paid time off (PTO). If this sounds like the right operations management opportunity for you,

ABOUT JOHNSTONE SUPPLY

Johnstone Supply is a one-stop-shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.

With a friendly, fun, and team-oriented environment, our employees know that they are not just a number. We value their hard work and show it through our employee recognition program, bonuses, competitive pay, and great benefits. We also offer training through Johnstone University both online and in the classroom. Come join our family!

A DAY IN THE LIFE OF A BRANCH MANAGER

As a Branch Manager for one of our locations, you are responsible for coordinating and overseeing all operations, including the hiring, training, and supervision of branch staff. Under your exceptional leadership, all counter sales, warehouse, and delivery staff are inspired to take pride in their work and provide above-and-beyond customer service. As a hands-on leader, you model prompt, professional service when answering incoming telephone calls and greeting walk-in customers. Your style of performance fosters teamwork, respect, cooperation, accountability, and trust.

As a strategic leader, you also come up with appropriate strategies to increase productivity and performance levels. You are goal-oriented and continually achieve your branch's financial targets. You resolve customer complaints and dispute effectively. With attention to detail and efficiency, you accurately complete transactions and paperwork. Working with outside sales personnel, you also help develop effective sales programs and promotions for your branch. You feel great about the important role you play in driving our success as well as that of the HVAC businesses we serve!

QUALIFICATIONS FOR A BRANCH MANAGER

• High school diploma or equivalent
• Management experience in operations
• Ability to learn and effectively use our point-of-sale computer system
• Ability to pass a drug screen
• Business acumen
• Consistent customer service skills
• Leadership skills

HVAC/R industry experience or training is preferred but multiple factors will be taken into consideration. General knowledge of wholesale distribution including branch operations, order fulfillment, inventory control, customer service, showroom merchandising, shipping & receiving, and sales are preferred, but we are willing to train the right person.

Do you work efficiently and with a sense of urgency? Are you able to prioritize multiple tasks and delegate effectively? Do you enjoy coaching and mentoring others? Are you an empathetic listener with exceptional problem-solving skills? If so, you might just be perfect for this HVAC/R supply store management position!

Location: 19605