Branch Manager

Johnstone Supply, The Balsan Group; City of Troy (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

401(k) with match

Paid time off

Career growth

Job summary

Johnstone Supply | Balsan Group in the United States is seeking a Branch Manager to lead a high-performing team and drive HVAC distribution sales. This hands-on leadership role focuses on customer service, contractor relationships, and local growth.

You will hire and coach counter sales, manage warehouse and delivery staff, oversee daily operations, inventory, budgets, and KPIs, and partner with outside sales to expand opportunities.

Qualifications

• 3+ years HVAC distribution experience.
• 2+ years leadership or supervisory experience.
• Strong knowledge of HVAC products and contractor needs.
• Experience with ERP/POS systems (Eclipse or similar).
• Strong communication and leadership skills.

Responsibilities

• Drive branch sales performance and local growth strategies.
• Hire, train, and lead counter sales, warehouse, and delivery teams.
• Oversee daily branch operations, safety, and service standards.
• Manage budgets, forecasts, and P&L performance.
• Resolve customer issues and escalate when needed.

Skills

HVAC product knowledge

Leadership / supervision

Customer facing / service

Contractor relations

Strong communication

Tools

ERP/POS systems (Eclipse or similar)

Job description

Branch Manager

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you’ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands-on leadership role in a fast-paced HVAC distribution environment.

What We Offer:

• Competitive pay + bonus opportunity
• Health, dental, vision, and prescription insurance
• 401(k) with company match
• PTO earned immediately + paid holidays
• Career growth and advancement opportunities

What You’ll Do:

Branch Leadership & Sales

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development

Team Management

• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer-focused culture
• Manage scheduling and branch coverage

Operations & Inventory

• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availability
• Coordinate with purchasing and logistics teams

Financial Performance

• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement

Customer Service

• Resolve customer issues and serve as escalation point when needed
• Support counter operations during peak periods

What We’re Looking For:

• 3+ years HVAC industry experience (distribution preferred)
• 2+ years leadership or supervisory experience
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Strong communication and leadership skills
• Ability to lift up to 50 lbs and support warehouse operations

What Makes You a Great Fit:

• Hands-on leader who leads by example
• Strong communicator and team builder
• Organized, accountable, and results-driven
• Comfortable in a fast-paced, customer-facing environment