Branch Manager

Socket.dev; Shoreline (WA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental/Vision

Paid time off

Professional development

Recognition programs

Discounted products

Mission-driven culture

Work-life balance

Competitive pay

Job summary

Harborstone Credit Union is seeking a Branch Manager I to lead a single branch team and deliver outstanding member experiences. You will coach, develop, and manage daily operations while driving growth and ensuring service excellence.

We offer a competitive benefits package, a collaborative culture, and a salary range of $72,600–$108,900 per year. Starting pay is based on experience and qualifications.

Qualifications

• Experience in the financial services industry.
• Coaching, developing, and supporting team members.
• Strong communication and relationship-building skills.
• Member-first mindset with a passion for delivering exceptional service.
• Balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
• Adaptable, collaborative, and committed to achieving results.

Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service and support.
• Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and help strengthen our local partnerships and community presence.

Skills

Leadership

Coaching

Customer service

Communication

Relationship building

Operational excellence

Regulatory compliance

Job description

Build Your Career While Making a Difference

At Harborstone Credit Union, we believe financial well-being has the power to transform lives, strengthen communities, and create brighter futures. As one of Washington's Best Workplaces, we're proud to foster a culture where teammates are empowered to grow, lead, and make a meaningful impact every day.

If you're an emerging leader with a passion for developing people, delivering exceptional service, and building strong relationships, we invite you to join our team as a Branch Manager I.

What You'll Do

As a Branch Manager I, you'll lead a branch team focused on creating outstanding member experiences while driving operational excellence and business growth. You'll serve as a coach, mentor, and role model, helping your team succeed while ensuring branch goals are achieved.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• 401(k) with generous employer match
• Medical, dental, and vision coverage
• Employer contribution toward dependent medical premiums
• Generous paid time off and holidays
• Professional development and career growth opportunities
• Employee appreciation and recognition programs
• Discounted employee financial products
• A mission-driven culture focused on helping members and communities thrive
• A collaborative, supportive culture that values work-life balance and employee well-being
• Competitive pay: $72,600 - $108,900 annually

Starting salary is based on experience and qualifications and will likely not exceed mid-point of range to allow for development and future increases.

Key Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service and support.
• Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and help strengthen our local partnerships and community presence.

What We're Looking For

We're seeking a motivated leader who is ready to take the next step in their career and make a lasting impact.

Qualifications:

• Experience in the financial services industry.
• Demonstrated ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• A member-first mindset with a passion for delivering exceptional service.
• Ability to balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
• Adaptable, collaborative, and committed to achieving results.

Physical Considerations

• Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
• Ability to read, comprehend, and respond to written and verbal instructions and information.
• May be required to sit or stand for extended periods, depending on job duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• May require stooping, bending, squatting, or reaching occasionally.
• May be required to lift and carry items weighing up to 25 pounds.
• Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
• Regular travel between assigned branch locations required.

FLSA: Exempt