Member Service Representative

Harborstone-Credit-Union; Bothell (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Paid holidays

Professional development

Employee events

Job summary

Harborstone Credit Union in Bothell, WA is seeking a flexible Member Service Representative to deliver friendly service, open and maintain accounts, and assist members in person, by phone, and by email.

This non-exempt role supports multiple branches, handles deposits, withdrawals, loans payments, transfers, and helps members explore digital tools. We offer a comprehensive benefits package and opportunities for professional growth; FLSA NON-EXEMPT.

Qualifications

• High school diploma or equivalent.
• 1+ year in customer service, retail, banking, or financial services.
• Strong communication and problem-solving skills.
• Detail-oriented with accuracy in handling transactions.

Responsibilities

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Financial systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative

MSR Bothell, WA, US

6 days ago Requisition ID: 1024

Salary Range: $20.00 To $30.00 Hourly

Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.

This is a float Member Services Representative position that will service Central and South District Branches as needed.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• Competitive pay: $20-$30/hour DOE
• Medical, dental, and vision insurance for employees
• Employer contribution toward dependent medical premiums
• Flexible Spending Accounts (FSA), including dependent care/childcare FSA
• Health Savings Account (HSA) with employer contributions
• 401(k) retirement plan with employer matching contributions
• Generous paid vacation and sick leave
• Paid holidays and a personal day
• Professional development and career growth opportunities
• Employee appreciation events and team-building activities
• Discounted loan rates and other employee financial benefits
• Wellness programs and resources

A collaborative, supportive culture that values work-life balance and employee well-being

FLSA: NON-EXEMPT

What You'll Do

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

What Success Looks Like

• Build trusted relationships with members.
• Help members improve their financial well-being.
• Promote products and services that benefit members and support branch growth.
• Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.
• Contribute to a collaborative, team-focused environment.

Ideal Background

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem-solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.

Physical Considerations

• Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.
• May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
• May require stooping, bending, squatting, and reaching for limited periods of time.
• May require sitting and standing for long periods of time.