Branch Manager

Idara Corporation; San Juan (PR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Employee of the Month Award

Employee Recognition Program

Incentives

HMO Health Insurance

Free staff house during training

Job summary

A healthcare services company is seeking a dedicated Operations Supervisor in San Juan, Puerto Rico. The ideal candidate holds a Bachelor's degree and has 2-3 years of supervisory experience, focusing on improving operational processes and customer satisfaction in an aesthetic clinic environment. Responsibilities include managing operational activities, monitoring performance, and coordinating with department heads. The job requires excellent communication skills and a strong work ethic. This full-time position requires work on-site in San Juan.

Qualifications

• 2-3 years experience in a supervisory level role is required.
• Knowledge in organizational effectiveness and operations management is a must.
• Experience in an aesthetic clinic is an advantage.
• Experience in aesthetic clinic is an advantage.

Responsibilities

• Oversee efficiency of operational processes.
• Participate in strategic planning and goal-setting for various business functions.
• Evaluate the efficiency of business procedures and apply improvements.
• Manage relationships with external partners and vendors.
• Train and supervise staff from operations departments.
• Improve operational management systems, processes and best practices.
• Liaise with superior to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Analyze business requirements and customer needs.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Ensure that the company runs with legality and conformity to established regulations.
• Prepare reports that include sales data, financial activity, performance outcomes, goal achievement and overall productivity to present to executive management.
• Consult with other departmental managers to determine sales, discounts or promotions and verify that all clinic staff are familiar with the details of what is being offered
• Review financial information and adjust operational budgets to promote profitability
• Research methods to improve operations and reduce costs
• Perform quality controls and monitor production KPIs
• Monitor and report on department performance
• Analyze and consult logistics processes for deliveries to determine and verify delivery schedules and maximize the amount of product that gets to each customer along the route
• Manage procurement processes and coordinate material and resources allocation
• Oversee general administrative work including planning meetings, making phone calls and distributing scheduling and job assignments
• Oversee customer support processes and organize them to enhance customer satisfaction
• Find ways to increase quality of customer service
• Manage relationships/agreements with external partners/vendors/ patients
• Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs and provide clinic staff with tools like pricing sheets and product information and specs
• Communicate with customers to get feedback that can be used in improving processes and customer service
• Assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships
• Train and supervise staff from operations departments and provide constructive feedback
• Participate in training and evaluating members of the team and providing helpful feedback concerning the achievement of personal and team goals
• Familiarize all the functions of operations team to be able to relieve when needed
• Monitor and manage the Operations Department and resolve concerns within its jurisdiction
• Candidate must possess at least a Bachelor's Degree in any field
• Must have at least 2-3 years experience in Supervisory level
• Knowledgeable in organizational effectiveness and operations management
• Experience in aesthetic clinic is an advantage
• Has strong drive to meet sales target
• Willing to undergo training here at head office Q.C at least 1 month with free staff house during days
• Can start ASAP
• Willing to be assigned in (GREENHILLS SAN JUAN)

Skills

Excellent Communication Skills

Strong Work Ethic

Marketing

Inventory Management

Sales Management

Presentation

Analytical Skills

After-Sales Management

Customer Management

Written and Verbal Communication Skills

Education

Bachelor's Degree in any field

Job description

On-site - San Juan 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives

Insurance Health & Wellness

HMO

• Oversee efficiency of operational processes
• Participate in strategic planning and goal-setting for various business functions, including but not limited to customer support and operations
• Formulate strategic and operational objectives
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Analyze business requirements and customer needs
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Prepare reports that include sales data, financial activity, performance outcomes, goal achievement and overall productivity to present to executive management
• Consult with other departmental managers to determine sales, discounts or promotions and verify that all clinic staff are familiar with the details of what is being offered
• Review financial information and adjust operational budgets to promote profitability
• Research methods to improve operations and reduce costs
• Perform quality controls and monitor production KPIs
• Monitor and report on department performance
• Analyze and consult logistics processes for deliveries to determine and verify delivery schedules and maximize the amount of product that gets to each customer along the route
• Manage procurement processes and coordinate material and resources allocation
• Oversee general administrative work including planning meetings, making phone calls and distributing scheduling and job assignments
• Oversee customer support processes and organize them to enhance customer satisfaction
• Find ways to increase quality of customer service
• Manage relationships/agreements with external partners/vendors/ patients
• Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs and provide clinic staff with tools like pricing sheets and product information and specs
• Communicate with customers to get feedback that can be used in improving processes and customer service
• Assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships
• Train and supervise staff from operations departments and provide constructive feedback
• Participate in training and evaluating members of the team and providing helpful feedback concerning the achievement of personal and team goals
• Familiarize all the functions of operations team to be able to relieve when needed
• Monitor and manage the Operations Department and resolve concerns within its jurisdiction
• Candidate must possess at least a Bachelor's Degree in any field
• Must have at least 2-3 years experience in Supervisory level
• Knowledgeable in organizational effectiveness and operations management
• Experience in aesthetic clinic is an advantage
• Has strong drive to meet sales target
• Willing to undergo training here at head office Q.C at least 1 month with free staff house during days
• Can start ASAP
• Willing to be assigned in (GREENHILLS SAN JUAN)

Excellent Communication Skills Strong Work Ethic Marketing Inventory Management Sales Management Presentation Analytical Skills After-Sales Management Customer Management Written and Verbal Communication Skills