Corporate Sales Executive

Pili Ani; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Discount

Parking Space

Job summary

A leading beauty company in San Juan seeks a Beauty Coach with a minimum of 3 years' experience in cosmetics and retail operations. This role involves coaching teams to elevate customer service standards, leading training sessions, and monitoring key performance indicators. Strong communication, problem-solving skills, and the ability to inspire and mentor a team are essential. Candidates should have a diploma and exhibit a passion for achieving sales targets and improving store performance. The position offers on-site work and includes an employee discount.

Qualifications

• Minimum 3 years experience in the beauty industry.
• Strong knowledge of skincare products and massage techniques.
• Ability to manage multiple responsibilities and make business decisions.

Responsibilities

• Coach the Beauty Consultant and Therapist team to uphold customer service standards.
• Lead training sessions and new orientation for staff.
• Review and communicate Store KPIs monthly.

Skills

Customer service

Coaching

Communication

Problem-solving

Teamwork

Education

Diploma

Tools

Excel

Word

Job description

On-site - San Juan 3-5 Yrs Exp Diploma Full-time

Job Description

• Coach each door to ensure that the highest customer service standards are maintained at the point of sale. Coach each Beauty Consultant, Beauty Therapist team on service, selling behaviours and connecting with clients.
• Lead by example via counter coaching–work alongside each Beauty Consultant/Therapist team to provide on‑going Education (service and selling skills/product knowledge) and reinforcement of Key Performance Indicators (KPI).
• Review on a monthly basis each Store KPIs–Hourly Productivity, AUS, IPT, MOB, new customers and Booked Appointments. Enhance performance and address concerns via in‑store coaching.
• Provide support, advice and direction to Store Leads and Beauty Consultant/Therapist team in all matters pertaining to their roles and activities in‑store. This includes:
• Ensuring team members are aware of the upcoming activities. Marketing support and sales support.
• Instructions and directions on action plan.
• Supervision and staffing issues.
• Receiving and communicating feedback from team with regards to promotional mechanics, store activities, competitor activities.
• Conduct quarterly Beauty Consultant/Therapist appraisals to Sales & Marketing Head for review.
• Attend, lead, and co‑facilitate training sessions with Trainer and Sales & Marketing Head to improve skills and knowledge.
• Lead the orientation of New Beauty Consultants/Beauty Therapists in‑store and spa.
• Collaborate with Store Leads to develop weekly and monthly targets (both quantitative and qualitative) and action plans.
• Secure store management and counter staff buy‑in to specific goals and strategies.
• Submit weekly journey plan (reflecting appropriately Sales & Education priorities) to Sales & Marketing Head and Head of Brand & Strategic Marketing before the beginning of each week.
• Actively participate in Brand and Sales & Marketing Meeting held once a week. Prepare update for review and discussion with Sales, Education and Marketing—achievement of sales targets, key business issues, opportunities, education concerns, etc.
• Maintain an on‑going awareness of the performance of the brand in each door versus competition. Discuss areas for improvement and recommendations for a course of action.
• Ensure that all counters/stores follow merchandising and hygiene standards as directed by the Brand.
• Participate in all appropriate Management meetings and training seminars.
• Review Stock inventory and Category Mix every 6 months based on POS sell‑through units to maintain healthy counter inventory.
• A minimum 3 years experience in the beauty industry—cosmetics, holistic treatments, spa, advanced aesthetics, retail operations.
• Strong knowledge of skin types, skincare products, and massage techniques.
• Excellent communication skills with clients and co‑workers.
• Excellent coach and communicator.
• A good listener.
• Skilled at winning people over.
• Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm.
• Self‑reliant with the ability to make solid business decisions independently.
• Ability to relate with different stakeholders and enjoys the fast‑paced retail environment.
• Ability to manage multiple responsibilities.
• Proactive in problem‑solving and taking initiative to improve business.
• Passionate desire to make sales targets. Ability to get others to “buy in” to specific goals and strategies.
• Strong multitasker, passionate to learn all elements of the business. Keen to assist in all promotional events within the shop and/or off‑site/spa.
• Very strong customer service and people management skills.
• Numeric ability essential—Computer literate in Excel and Word.
• Personal grooming must reflect/promote grooming and hygiene standard.

Government Mandated Benefits

Employee Discount, Parking Space

In‑store Coaching (50%)