Branch Manager

Pinnacle Recruitment; Sacramento (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Pinnacle Recruitment Services is partnering with an established organization to identify an experienced Branch Manager for its Sacramento operation. The ideal candidate is a hands-on operations leader who can manage people, drive efficiency, maintain customer relationships, and own financial performance.

This role suits someone with field services, transportation, construction services, or industrial operations experience, who can review KPIs and lead a diverse team while ensuring safety and

Qualifications

• 5+ years of progressive leadership experience in operations or branch management.
• Experience managing sizable teams including supervisors or leads.
• Strong P&L management, budgeting, and cost control experience.
• Experience overseeing field employees, transportation, fleet, or service operations.
• Proven ability to improve processes and drive operational results.
• Excellent communication, problem-solving, and customer relationship skills.
• Comfortable in a fast-paced, hands-on environment with competing priorities.
• Experience in commercial services, equipment rental, construction, or industrial operations preferred.

Responsibilities

• Oversee all aspects of daily branch operations, ensuring efficient service delivery, productivity, safety, and customer satisfaction.
• Lead, coach, and develop supervisors, drivers, field personnel, and administrative employees.
• Manage branch financial performance, including revenue, profitability, operating expenses, labor costs, and budgets.
• Oversee scheduling, dispatch, route efficiency, staffing, and daily field operations.
• Coordinate fleet and equipment readiness, preventive maintenance, inspections, and repairs.
• Monitor operational KPIs and implement improvements to increase efficiency, service quality, and profitability.
• Build and maintain strong customer relationships, resolve escalated concerns, and identify opportunities for business growth.
• Oversee hiring, onboarding, training, performance management, and employee development.
• Promote a strong safety culture and ensure compliance with company policies and applicable regulations.
• Maintain a visible, hands-on presence throughout the operation, providing support and leadership wherever needed.

Skills

Leadership

Operations management

P&L management

Budgeting

Customer relationships

Tools

Fleet management software

Job description

Pinnacle Recruitment Services is partnering with an established and growing organization to identify an experienced Branch Manager for its Sacramento operation.

The ideal candidate is a hands‑on operations leader who understands how to manage people, drive operational efficiency, maintain strong customer relationships, and take ownership of the financial performance of a business.

We are seeking someone who is equally comfortable reviewing operational metrics and financial performance as they are working alongside employees in the field. This opportunity is well‑suited for a leader with experience in field services, transportation, construction services, industrial services, or other operationally intensive environments.

Key Responsibilities

• Oversee all aspects of daily branch operations, ensuring efficient service delivery, productivity, safety, and customer satisfaction.
• Lead, coach, and develop supervisors, drivers, field personnel, and administrative employees.
• Manage branch financial performance, including revenue, profitability, operating expenses, labor costs, and budgets.
• Oversee scheduling, dispatch, route efficiency, staffing, and daily field operations.
• Coordinate fleet and equipment readiness, preventive maintenance, inspections, and repairs.
• Monitor operational KPIs and implement improvements to increase efficiency, service quality, and profitability.
• Build and maintain strong customer relationships, resolve escalated concerns, and identify opportunities for business growth.
• Oversee hiring, onboarding, training, performance management, and employee development.
• Promote a strong safety culture and ensure compliance with company policies and applicable regulations.
• Maintain a visible, hands‑on presence throughout the operation, providing support and leadership wherever needed.

Qualifications

• 5+ years of progressive leadership experience in operations, branch management, or a related field.
• Demonstrated experience managing sizable teams, ideally including supervisors or team leads.
• Strong understanding of P&L management, budgeting, cost control, and operational performance.
• Experience overseeing field employees, transportation, fleet/equipment, logistics, or service operations.
• Proven ability to improve processes, develop employees, and drive operational results.
• Strong communication, problem‑solving, and customer relationship management skills.
• Comfortable working in a fast‑paced, hands‑on environment with competing operational priorities.
• Experience in commercial services, equipment rental, construction, industrial operations, transportation, or similar industries preferred.