Branch Manager

Johnstone Supply The Balsan Group; Portsmouth (NH); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive pay + bonus

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO + paid holidays

Career growth opportunities

Job summary

Johnstone Supply | Balsan Group is seeking a Branch Manager in Portsmouth, NH. You will lead a high-performing branch, drive sales growth, and develop a strong team while ensuring outstanding customer service in a fast-paced HVAC distribution setting.

You will manage branch operations, inventory, budgets, and KPI tracking, partnering with outside sales and contractors to deliver growth and exceptional service.

Qualifications

• 3+ years HVAC industry experience (distribution preferred).
• 2+ years leadership or supervisory experience.

Responsibilities

• Lead branch sales performance and local growth strategies.
• Hire, train, and lead counter sales, warehouse, and delivery teams.
• Oversee daily branch operations, safety, and service standards.
• Manage budgets, forecasts, and P&L performance.
• Resolve customer issues and support peak-period operations.

Skills

HVAC industry experience

Leadership

Contractor relationships

ERP/POS systems

Communication

Warehouse operations

Physical lift 50 lbs

Tools

Eclipse

Job description

Branch Manager

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you’ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands‑on leadership role in a fast‑paced HVAC distribution environment.

What We Offer:

• Competitive pay + bonus opportunity
• Health, dental, vision, and prescription insurance
• 401(k) with company match
• PTO earned immediately + paid holidays
• Career growth and advancement opportunities

What You’ll Do:

Branch Leadership & Sales

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development

Team Management

• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer‑focused culture
• Manage scheduling and branch coverage

Operations & Inventory

• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availability
• Coordinate with purchasing and logistics teams

Financial Performance

• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement

Customer Service

• Resolve customer issues and serve as escalation point when needed
• Support counter operations during peak periods

What We’re Looking For:

• 3+ years HVAC industry experience (distribution preferred)
• 2+ years leadership or supervisory experience
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Strong communication and leadership skills
• Ability to lift up to 50 lbs and support warehouse operations

What Makes You a Great Fit:

• Hands‑on leader who leads by example
• Strong communicator and team builder
• Organized, accountable, and results‑driven
• Comfortable in a fast‑paced, customer‑facing environment