Branch Manager

Johnstone Supply The Balsan Group; City of Troy (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and paid holidays

Career growth opportunities

Job summary

Johnstone Supply | Balsan Group in Troy, NY is seeking a Branch Manager to lead a high-performing team in a fast-paced HVAC distribution environment. You will drive sales growth, oversee daily operations, manage inventory, and ensure outstanding customer service while collaborating with outside sales.

The role requires 2+ years leadership, strong HVAC product knowledge, ERP/POS experience (Eclipse or similar), and a hands-on, customer-focused approach.

Qualifications

• 2+ years leadership or supervisory experience in HVAC distribution
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Excellent communication and leadership skills

Responsibilities

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development
• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer-focused culture
• Manage scheduling and branch coverage
• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availability
• Coordinate with purchasing and logistics teams
• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement
• Resolve customer issues and serve as escalation point when needed

Skills

Leadership

Communication

HVAC knowledge

Contractor relations

Team building

Tools

ERP/POS Eclipse

Job description

Branch Manager

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you’ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands‑on leadership role in a fast-paced HVAC distribution environment.

What We Offer:

• Competitive pay + bonus opportunity
• Health, dental, vision, and prescription insurance
• 401(k) with company match
• PTO earned immediately + paid holidays
• Career growth and advancement opportunities

What You’ll Do:

Branch Leadership & Sales

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development

Team Management

• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer-focused culture
• Manage scheduling and branch coverage

Operations & Inventory

• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availability
• Coordinate with purchasing and logistics teams

Financial Performance

• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement

Customer Service

• Resolve customer issues and serve as escalation point when needed
• Support counter operations during peak periods

What We’re Looking For:

• 3+ years HVAC industry experience (distribution preferred)
• 2+ years leadership or supervisory experience
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Strong communication and leadership skills
• Ability to lift up to 50 lbs and support warehouse operations

What Makes You a Great Fit:

• Hands‑on leader who leads by example
• Strong communicator and team builder
• Organized, accountable, and results‑driven
• Comfortable in a fast‑paced, customer‑facing environment