Branch Manager

Johnstone Supply, The Balsan Group; Portsmouth (NH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, and prescribed

401(k) with company match

PTO earned immediately + paid holidays

Career growth and advancement opportun

Job summary

Johnstone Supply | Balsan Group in Portsmouth, NH is seeking a Branch Manager to lead a high-performing team in a fast-paced HVAC distribution environment.

You will drive branch sales, build contractor relationships, hire and train staff, oversee operations and inventory, and manage budgets and KPIs to deliver exceptional customer service.

This hands-on role offers competitive pay with bonus opportunities plus comprehensive benefits and career growth within a growing HVAC distribution network.

Qualifications

• 3+ years HVAC industry experience with distribution
• 2+ years leadership or supervisory experience
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Strong communication and leadership skills
• Ability to lift up to 50 lbs and support warehouse operations

Responsibilities

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development
• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer-focused culture
• Manage scheduling and branch coverage
• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availability; coordinate with purchasing and logistics teams
• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement
• Resolve customer issues and serve as escalation point when needed
• Support counter operations during peak periods

Skills

HVAC industry experience

Leadership experience

Customer-focused leadership

Strong communication skills

Team development

Capacity to lift up to 50 lbs

Tools

ERP/POS systems (Eclipse or similar)

Job description

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you\'ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands-on leadership role in a fast-paced HVAC distribution environment.

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you\'ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands-on leadership role in a fast-paced HVAC distribution environment.

Branch Manager

What We Offer:

• Competitive pay + bonus opportunity
• Health, dental, vision, and prescription insurance
• 401(k) with company match
• PTO earned immediately + paid holidays
• Career growth and advancement opportunities

What You'll Do:

Branch Leadership & Sales

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development

Team Management

• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer-focused culture
• Manage scheduling and branch coverage

Operations & Inventory

• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availabilityCoordinate with purchasing and logistics teams

Financial Performance

• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement

Customer Service

• Resolve customer issues and serve as escalation point when needed
• Support counter operations during peak periods

What We're Looking For:

• 3+ years HVAC industry experience (distribution preferred)
• 2+ years leadership or supervisory experience
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Strong communication and leadership skills
• Ability to lift up to 50 lbs and support warehouse operations

What Makes You a Great Fit:

• Hands-on leader who leads by example
• Strong communicator and team builder
• Organized, accountable, and results-driven
• Comfortable in a fast-paced, customer-facing environment