BRANCH MANAGER

Bentley Truck Services, Inc.; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Bentley Truck Services, Inc. is seeking a Branch Manager to oversee location operations, ensuring safety, efficiency, and profitability. You will coordinate with service, lease & rental, parts, and sales managers to drive performance and customer satisfaction.

Responsibilities include leading teams, managing resources, maintaining equipment and facilities, and promoting a strong safety culture while supporting training and development across departments.

Qualifications

• 5+ years in a managerial role related to Service, Parts, or Sales.
• Assists with multiple functions and departments.
• Associates degree or 10 years related experience; Bachelor's preferred.

Responsibilities

• Promote safety and document meetings and tasks.
• Provide weekly location updates to owners.
• Lead teams, develop talent, and promote business growth.
• Monitor equipment and manpower needs and resolve issues.
• Oversee plant operations and facility maintenance.
• Model strong work ethics and customer service culture.
• Support training initiatives and keep staff informed on products and policies.
• Ensure adequate manpower coverage at all times.
• Identify growth opportunities in products and processes.
• Escalate customer issues when appropriate.
• Engage in performance reviews and disciplinary discussions.
• Support goals across service, sales, parts, lease, and rental.
• Escalate employee relations matters to HR when needed.

Skills

Strong communication

Prioritization

Business acumen

Automotive experience

Customer service

Professional appearance

Positive attitude

Management

Mentoring

Organization

Education

Associates degree

Bachelor's degree preferred

10 years related experience

Tools

Microsoft Office

Job description

Job Summary

The Branch Manager assures all operations at the specific location are running safely, efficiently, and are profitable. Depending on location they will work closely with managers involved in service, lease & rental, parts, and sales.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects. Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Manage their teams in order to engage each member and to grow their talents to promote business growth. Work to get employees buy in and provide opportunities for employees to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversee plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Lead by example to promote strong work ethics, concern for safety, overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Assure manpower coverage at all times and hold mangers responsible for the same.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Requirements

Knowledge, Skills, and Abilities

• Strong communication skills.
• Ability to work with competing priorities.
• Good business acumen.
• Automotive experience a plus.
• Superior Customer Service skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Excellent managerial skills.
• Ability to mentor and influence others.
• Good organizational skills.

Requirements

• At least 5 years experience in a managerial role relating to Service, Parts, or Sales.
• Some versatility with other organizational functions.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.