Branch Manager

SERVPRO of Southaven & Horn Lake - 11851; Olive Branch (MS); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Vehicle Allowance or Company Vehicle

Medical, Dental, Vision, and Life

Paid Time Off and Holidays

401(k) with Company Match

Professional Development Opportunities

Bonus based on performance

401(k) matching

Job summary

SERVPRO of Southaven & Horn Lake – 11851 in Olive Branch, MS is seeking an experienced Branch Manager to lead the restoration operations, mitigate risk, and drive growth. You will oversee Mitigation, Reconstruction, Sales, Customer Service, and Administrative functions to deliver exceptional client experiences and strong financial results.

The role requires 7+ years of leadership in restoration or construction, solid financial discipline, and a proven ability to develop leaders, manage budgets,

Qualifications

• 7+ years of leadership experience within restoration, construction, or related service industries.
• Strong financial acumen with experience managing budgets, profitability, and operational metrics.
• Experience leading mitigation and reconstruction operations preferred.
• Proven ability to build teams, develop leaders, and drive accountability.

Responsibilities

• Direct and oversee all branch operations, including Mitigation and Reconstruction services.
• Ensure consistent execution of company standards, operating procedures, and best practices.
• Monitor operational performance, productivity, quality, and customer satisfaction metrics.
• Lead continuous improvement initiatives that enhance efficiency and profitability.
• Partner with sales and business development teams to support revenue growth.

Skills

Leadership

Strategic Planning

Operations Management

Financial Acumen

Team Development

Communication

Decision Making

Customer Focus

Tools

Xactimate

Restoration Industry Systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Restoration Operations | Construction Operations | Executive Leadership

Lead a High Performing Restoration Business

We are seeking an experienced Branch Manager to lead the overall operations, financial performance, and strategic growth of our restoration business. This role is responsible for overseeing all aspects of branch operations, including Mitigation, Construction, Sales, Customer Service, and Administrative functions.

The Branch Manager serves as the senior leader for the location and is accountable for driving profitability, developing high performing teams, ensuring operational excellence, and delivering an exceptional customer experience.

This position offers the opportunity to lead an established operation while partnering with executive leadership to execute growth initiatives and long term business objectives.

Key Responsibilities

Operational Leadership

• Direct and oversee all branch operations, including Mitigation and Reconstruction services
• Ensure consistent execution of company standards, operating procedures, and best practices
• Monitor operational performance, productivity, quality, and customer satisfaction metrics
• Lead continuous improvement initiatives that enhance efficiency and profitability

Financial Management

• Maintain full accountability for branch financial performance
• Manage budgets, forecasting, job costing, gross profit margins, and operating expenses
• Review key performance indicators and implement strategies to achieve revenue and profitability goals
• Ensure effective resource allocation and operational planning

Team Development

• Lead, mentor, and develop department managers and leadership staff
• Build a culture centered on accountability, professionalism, collaboration, and results
• Support talent acquisition, succession planning, and employee development initiatives
• Conduct regular performance reviews and leadership coaching

Business Growth

• Partner with sales and business development teams to support revenue growth
• Strengthen relationships with customers, insurance partners, vendors, and community stakeholders
• Identify opportunities to improve market presence and operational performance
• Support strategic initiatives and organizational growth objectives

Qualifications

• 7+ years of leadership experience within restoration, construction, or related service industries
• Demonstrated success managing branch operations, business units, or multiple departments
• Strong financial acumen with experience managing budgets, profitability, and operational metrics
• Experience leading mitigation and reconstruction operations preferred
• Strong leadership, communication, and decision making skills
• Proven ability to build teams, develop leaders, and drive accountability
• Experience with Xactimate and restoration industry systems preferred
• IICRC certifications are a plus

Compensation & Benefits

• Competitive Base Salary
• Performance Based Bonus Program
• Vehicle Allowance or Company Vehicle
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off and Holidays
• 401(k) with Company Match
• Professional Development Opportunities

The Opportunity

This is an opportunity to lead a growing restoration operation with the autonomy to influence performance, develop people, and drive business results. We are looking for a leader who combines operational expertise, financial discipline, and a commitment to building a strong team culture.

Salary range listed is total compensation which includes a base salary plus a commission/bonus structure.