Branch Manager

Restore Hyper Wellness; Salem (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or allowance

Phone

Laptop

Medical, dental, vision

401(k) with match

PTO and paid holidays

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

ServiceMaster of Salem is seeking an experienced branch leader to run the full operation of an established restoration branch, overseeing mitigation and reconstruction with real authority over hiring, scheduling, and estimating standards.

You will lead a team of 40–50 professionals, ensure continuous 24/7 emergency response, and maintain strong relationships with carriers, agents, and customers on their worst day. Equal opportunity employer.

Qualifications

• 5+ years in restoration or insurance repair
• 3+ years running a branch, division, or team
• Ability to read a WIP report and identify key jobs
• Experience hiring, training and retaining technicians
• Comfort leading during a CAT event and nights/weekends

Responsibilities

• Lead day-to-day operations across both divisions - mitigation and reconstruction - with full accountability for branch performance
• Manage a team of 40-50 staff and build the managers underneath you
• Ensure 24/7 emergency response remains sharp and mitigate backlog with 30-day file closures
• Direct reconstruction backlog with strong WIP discipline and completion
• Maintain and grow relationships with adjusters, agents, plumbers, property managers, and TPAs
• Set safety, documentation, and estimating standards and defend scope integrity

Skills

Team leadership

Operations management

Xactimate

Carrier relations

WIP analysis

Hiring and training

Emergency response

Tools

Xactimate

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Lead the whole branch, not just a piece of it.

Most "branch manager" jobs are middle management with a fancier title. This one isn't. You'll lead the full operation of an established disaster restoration branch - mitigation and reconstruction, roughly 55/45 - with real authority over hiring, scheduling, estimating standards, and how we show up for customers on the worst day of their lives.

We're looking for a proven operator: someone who can run emergency response and a construction backlog at the same time, build a team that stays, and keep our reputation with carriers, agents, and customers exactly where it belongs.

What You'll Actually Do

• Lead day-to-day operations across both divisions - mitigation and reconstruction - with full accountability for how the branch performs
• Lead a team of 40-50: mitigation techs, PMs, estimators, and office staff - and build the managers underneath you
• Keep our 24/7 emergency response sharp and our mitigation files closed in 30 days
• Run a reconstruction backlog with real WIP discipline - no jobs dying at 90% complete
• Own the relationships that feed the branch: adjusters, agents, plumbers, property managers, TPA programs
• Set the standard on safety, documentation, and estimating integrity - we win by doing it right, not by padding scopes

You're probably a fit if

• You’ve spent 5+ years in restoration or insurance repair and at least 3 running a branch, division, or team of your own
• You know Xactimate, you know what a TPA scorecard is, and you've fought (politely) with a carrier over a supplement
• You can read a WIP report and immediately know which three jobs are lying to you
• You’ve hired, trained, and kept technicians in a labor market that's trying to steal them
• You're comfortable being the person the phone finds at 2 a.m. when a CAT event hits

If you don't have the industry experience, tell us why you would excel at this position. We are always looking for great team members.

What You Get

• Company vehicle or allowance, phone, laptop
• Medical, dental, vision, 401(k) with match, PTO and paid holidays
• A branch with real momentum and an ownership group that wants a partner, not a caretaker

About ServiceMaster Of Salem

We specialize in restoration services that include water, fire/smoke, odor removal, mold, trauma, and vandalism. Our mission is to not only provide you with the best services available, but give you a Restored Peace of Mind® that we will do everything possible to return your home or business to pre-loss condition.

We've served the Salem and the surrounding areas for over 46 years, restoring homes and businesses after water, fire, and storm damage. We're growing fast because we answer the phone, show up on time, and do what we said we'd do - and we hire people who think that's the bare minimum.

ServiceMaster of Salem is an equal opportunity employer.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.