Branch Manager

PGW Auto Glass; North Charleston (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

PGW Auto Glass is seeking a Branch Operations Manager in the Charleston area to oversee daily branch operations, emphasizing safety, Lean/Six Sigma improvements, and cost control.

You will manage inventory accuracy, staff recruitment and training, and collaborate with Sales Representatives to meet Revenue vs. Plan targets while ensuring compliance with applicable laws and company policies.

Qualifications

• Adherence to safety standards and hazard-free operations.
• Use Lean concepts and 5S to optimize workflow and reduce waste.
• Maintain accurate inventory records and guide branch personnel on practices.
• Monitor inventory metrics such as shrinkage and turns.
• Recruit, train, coach and motivate warehouse staff.

Responsibilities

• Lead branch daily operations to meet safety, quality, and productivity goals.
• Drive sales support with Sales Representatives to align with market strategy.
• Manage labor to control costs and stay within budget.
• Monitor expenditures on materials, equipment and utilities for cost control.
• Ensure compliance with federal, state, and local regulations and company policies.

Skills

Lean/Six Sigma

Inventory Management

Staff Recruitment

Customer Satisfaction

Safety Compliance

Job description

This position is responsible for the safe and profitable operation. The incumbent oversees all aspects of daily branch operations. Key focus areas include Customer Satisfaction, Safety, Lean/5S and Housekeeping, Inventory Management, Sales, Staff Recruitment, Labor Productivity and Cost Control. The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the scope of his/her responsibilities.

Essential Job Duties

• Comply with all safety standards and requirements to assure a safe and hazard-free warehouse environment with focus on safe driving and injury prevention.
• Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse with minimum waste and to provide an organized, safe and clean workplace. Key metrics include operational review score, housekeeping checklists and 5S audit score.
• Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory to provide guidance and leadership to branch personnel concerning inventory management practices.
• Monitor Key Metrics relative to inventory, which include inventory shrinkage, inventory turns and fill rate percent, to maintain accurate records of finished goods inventory.
• Recruit, train, coach and motivate a qualified warehouse staff; instill the desire to provide customers with excellent service, courteous treatment and quality products.
• Manage branch labor such that customer requirements can be met with minimal overtime to meet budgeted labor costs.
• Monitor branch expenditures on purchases of materials, products, equipment and utilities to ensure cost controls are in place and remain within budget amounts. Key metrics include CPU, Profitability vs. Plan and Overhead Cost vs. Plan.
• Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy and ensure customer requirements are met. Key metric is Revenue vs. Plan.
• Maintain compliance all with Federal, State, and Local laws, statutes and regulations, as well as all Company policies and procedures.
• Scope of position is responsible for sales greater than 2.2 million dollars
• Assume other duties as assigned.

Supervisory Responsibilities

• Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.