Branch Manager

PGW Auto Glass; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

PGW Auto Glass seeks a results-driven Operations Manager to supervise daily branch operations in Columbia, SC. You will lead warehouse staff, enforce safety standards, and drive profitability using Lean and 5S to optimize product flow.

You will manage inventory accuracy, monitor key performance metrics, and collaborate with Sales to meet customer requirements while controlling costs and labor. A strong leadership mindset and commitment to safety are essential.

Qualifications

• Experience applying Lean principles and 5S to improve workflow and reduce waste.
• Strong inventory management skills with accuracy and analysis.
• Proven ability to lead, coach and develop warehouse staff.
• Commitment to safety standards and regulatory compliance.
• Customer-focused approach to support sales and service goals.

Responsibilities

• Oversee daily branch operations to ensure safe, profitable performance.
• Apply Lean/5S concepts to optimize product flow and reduce waste.
• Manage inventory records and coordinate with Supply Chain to optimize stock.
• Monitor key metrics: shrinkage, turns, fill rate, and cost control.
• Recruit, train and lead warehouse staff; minimize overtime and control labor costs.
• Support market sales strategy by maintaining strong customer relationships.
• Ensure compliance with all applicable laws and company policies.
• Handle expenditures and ensure budgeting targets are met.
• Engage with Sales to align on revenue goals and customer requirements.

Skills

Lean/Six Sigma

Inventory Management

Team Leadership

Safety Compliance

Customer Focus

Job description

This position is responsible for the safe and profitable operation. The incumbent oversees all aspects of daily branch operations. Key focus areas include Customer Satisfaction, Safety, Lean/5S and Housekeeping, Inventory Management, Sales, Staff Recruitment, Labor Productivity and Cost Control. The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the scope of his/her responsibilities.

Essential Job Duties

• Comply with all safety standards and requirements to assure a safe and hazard-free warehouse environment with focus on safe driving and injury prevention.
• Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse with minimum waste and to provide an organized, safe and clean workplace. Key metrics include operational review score, housekeeping checklists and 5S audit score.
• Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory to provide guidance and leadership to branch personnel concerning inventory management practices.
• Monitor Key Metrics relative to inventory, which include inventory shrinkage, inventory turns and fill rate percent, to maintain accurate records of finished goods inventory.
• Recruit, train, coach and motivate a qualified warehouse staff; instill the desire to provide customers with excellent service, courteous treatment and quality products.
• Manage branch labor such that customer requirements can be met with minimal overtime to meet budgeted labor costs.
• Monitor branch expenditures on purchases of materials, products, equipment and utilities to ensure cost controls are in place and remain within budget amounts. Key metrics include CPU, Profitability vs. Plan and Overhead Cost vs. Plan.
• Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy and ensure customer requirements are met. Key metric is Revenue vs. Plan.
• Maintain compliance all with Federal, State, and Local laws, statutes and regulations, as well as all Company policies and procedures.
• Scope of position is responsible for sales greater than 2.2 million dollars
• Assume other duties as assigned.

Supervisory Responsibilities

• Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.