Branch Manager

Triangle Credit Union; Nashua (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Triangle Credit Union is seeking a Branch Manager in Nashua, NH to lead daily operations and drive growth. You will manage staff, coach to service excellence, monitor performance, and ensure compliance with credit union policies.

The role focuses on branch sales, member experience, and collaboration with senior leadership to meet organizational goals. A strong background in lending and business development is valued for success.

Qualifications

• Two-year college degree or equivalent education.
• Experience in staff development, coaching, and goal setting.
• Leadership experience required.
• Experience in lending and mortgage preferred.
• Business development and sales management experience preferred.

Responsibilities

• Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Provides Triangle's Service Strategy through coaching and execution.
• Monitors branch operating results and takes corrective actions as needed.
• Maintains communications with SVP of Member Services; submits reports and attends management meetings.
• Represents the branch in relationships with members, sponsor organizations, suppliers, and other financial institutions.
• Controls past-due and charged-off accounts for the branch.
• Establishes branch goals aligned with company goals.
• Evaluates individual and group performance relative to goals.
• Accounts for all branch operations and sales goals.
• Assists in branch development within the community.
• Supports systems and policy applications while ensuring compliance with credit union policies.
• Adheres to Service and Sales Strategies programs through modeling and accountability.
• Performs other related duties as assigned.

Skills

Staff development

Leadership experience

Lending experience

Mortgage experience

Business development

Sales management

Education

Two-year degree

Certification/licensing

Vendor training courses

Apprenticeship program

Tools

Windows-based systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Manager

Full Time Management 166 DW Hwy Nashua B-4 Nashua, NH, US

Role:

Ensure the branch meets organizational, financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

• Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution.
• Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
• Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings.
• Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups.
• Controls past-due and charged off accounts for the branch.
• Establishes branch goals as aligned with company goals.
• Compiles and evaluates individual and/or group performance relative to goals.
• Accountable for all branch operations and sales goals.
• Assists in branch development within the community.
• Provides support and recommends actions in regards to systems and policy applications.
• Monitors all branch activities to insure they are in compliance with established credit union policies and procedures.
• Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability.
• Performs other related duties as assigned.

Knowledge and Skills:

• Experience * Staff development, coaching, and goal setting
• * Experience in a leadership role required
• * Lending and mortgage experience preferred
• * Prior Business Development and Sales Management experience

Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.

Other Skills

• * Team Building Skills
• * Computer Literacy with Window Based Systems
• * Analytical Skills

Physical Requirements

Work Environment

Member Facing/Fast Paced/Team Oriented

Triangle Credit Union is proud to be an Affinititive Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities