Branch Manager

IBC; Minnesota; On-site; USD 52,000 - 78,000; Full time

Job summary

IBC Bank is seeking a Branch Manager for an in-office role in Minnesota. This position focuses on delivering the IBC Experience to customers while driving branch growth and ensuring complete customer satisfaction.

You will lead sales performance, coach staff, manage schedules, and support compliance, training, and community involvement. Strong communication and leadership are essential for success in this role.

Qualifications

• High School diploma or GED required; some college preferred.
• Customer service experience preferred.
• Strong communication and organizational skills required.
• Ability to coach staff and manage performance.

Responsibilities

• Maintain branch sales performance and drive growth.
• Assist in employee development through coaching and role plays.
• Establish goals and achieve customer satisfaction targets.
• Provide excellent customer service and resolve issues promptly.
• Organize blitzing, presentations and call campaigns.
• Supervise time & attendance and assist with teller duties as needed.
• Help with hiring, training and compliance activities.
• Foster community involvement and ethical, safe work environment.

Skills

Communication

Microsoft Office

Customer service

Team coaching

Time management

Critical thinking

Performance tracking

Problem solving

Adaptability

Conflict resolution

Ethical workplace

Education

High School diploma or GED

Some college

Customer service exp preferred

Ability to perform

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank’s “We Do More” philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hirestalented, creative and dedicated individualsto help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments.IBC’s focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

410 Branch Management

Job Summary:

This position is responsible providing customers with the IBC Experience and "we do more" attitude to meet their needs and opportunity for branch growth with complete customer satisfaction.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Maintain branch sales performance expectations
• Assist in employee development through role plays and observation - implement IBC Mission
• Establish and meet individual goals
• Provide customer service
• Organize blitzing, presentations and call campaigns
• Maintain customer portfolio
• Provide branch numbers at manager meetings
• Facilitate branch meeting and/or huddles
• Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard
• Establish community involvement
• Understand and meet compliance expectations (exceptions, branch checklists)
• Assist in hiring and termination process
• Assist with trainings
• Maintain and supervise time and attendance
• Other duties as assigned

SKILLS

• Effective English verbal and written communication skills
• Computer literate and have working knowledge of Microsoft Office
• Service oriented; actively looking for ways to help others
• Solution Oriented with self-starter motivation
• Time Management and Organizational Skills
• Critical thinking ability to make decisions and act with urgency
• Ability to meet performance standards and deadlines
• Learning Strategies
• Basic math skills
• Speaking
• Social Perceptiveness
• Able to work weekend schedule
• Able to concentrate and focus on detail
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Bringing others together and trying to reconcile differences.
• Adapt quickly to changes not only themselves but also be able to provide guidance to the staff
• Able to coach, counsel, motivate employees towards performance goals and create team environment
• Create an ethical, non- discriminatory and safe work environment; establish effective communication lines/ methods; identify and solve employee problems; be able to manage conflict.

EDUCATION & KNOWLEDGE

• High School diploma or GED equivalent
• Some college, preferred
• Customer service working experience preferred
• Must demonstrate ability to perform