Branch Manager

IBOC Laredo; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

401k

Profit Sharing Program

Job summary

IBC Bank is hiring for a Full-time, in-office position in the 410 Branch Management department. The role focuses on delivering the IBC Experience and meeting branch growth objectives with a commitment to customer satisfaction.

Key duties include maintaining sales performance, developing staff through role plays and coaching, and organizing outreach activities while ensuring compliance and timely reporting.

Qualifications

• High School diploma or GED equivalent. Some college, preferred; customer service experience preferred.
• Ability to meet performance standards and deadlines; strong communication and organizational skills.

Responsibilities

• Maintain branch sales performance expectations.
• Assist in employee development through coaching and observation.
• Establish and meet individual goals.
• Provide customer service and drive the IBC experience.
• Organize blitzing, presentations and call campaigns.
• Maintain customer portfolio and report branch numbers.

Skills

English communication

Customer service

Time management

Attention to detail

Problem solving

Team coaching

Conflict resolution

Interpersonal skills

Education

High School diploma or GED

Some college

Tools

Microsoft Office

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's \"We Do More\" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 410 Branch Management

Job Summary

This position is responsible providing customers with the IBC Experience and “we do more” attitude to meet their needs and opportunity for branch growth with complete customer satisfaction.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Maintain branch sales performance expectations
• Assist in employee development through role plays and observation - implement IBC Mission
• Establish and meet individual goals
• Provide customer service
• Organize blitzing, presentations and call campaigns
• Maintain customer portfolio
• Provide branch numbers at manager meetings
• Facilitate branch meeting and/or huddles
• Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)
• Establish community involvement
• Understand and meet compliance expectations (exceptions, branch checklists)
• Assist in hiring and termination process
• Assist with trainings
• Maintain and supervise time and attendance
• Other duties as assigned

SKILLS

• Effective English verbal and written communication skills
• Computer literate and have working knowledge of Microsoft Office
• Service oriented; actively looking for ways to help others
• Solution Oriented with self-starter motivation
• Time Management and Organizational Skills
• Critical thinking ability to make decisions and act with urgency
• Ability to meet performance standards and deadlines
• Learning Strategies
• Basic math skills
• Speaking
• Social Perceptiveness
• Able to work weekend schedule
• Able to concentrate and focus on detail
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Bringing others together and trying to reconcile differences.
• Adapt quickly to changes not only themselves but also be able to provide guidance to the staff
• Able to coach, counsel, motivate employees towards performance goals and create team environment
• Create an ethical, non- discriminatory and safe work environment; establish effective communication lines/ methods; identify and solve employee problems; be able to manage conflict.

EDUCATION & KNOWLEDGE

High School diploma or GED equivalent Some college, preferred Customer service working experience preferred Must demonstrate ability to perform IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's \"We Do More\" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to \"Do More\" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of \"Doing More\" in our communities.

We offer a comprehensive benefits package, based on eligibility, benefits include:

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k
• Profit Sharing Program
• Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays