Sales Associate (Full Time)

IBOC Laredo; South Padre Island (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

IBC Bank is hiring for a Sales Associate to provide efficient customer and financial services and deliver the IBC Experience. The role focuses on meeting customer needs through bank products, helping establish new relationships, and supporting daily branch operations.

In-office position with potential travel to other branches; strong communication, bilingual English/Spanish, and problem-solving skills are preferred. High school diploma or GED required.

Qualifications

• Deliver prompt, efficient and friendly customer service.
• Meet customer financial needs by promoting bank products and services.
• Assist with branch opening/closing procedures and dual control.
• Adhere to policies for New Account Opening Process.
• Support Branch Manager with Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Travel to other branches as needed.
• Assist with teller operations and related duties.
• Attend meetings and events.
• Maintain personal sales performance goals.
• Respond to customer complaints promptly.
• Assist with on-the-job sales training.
• Other duties as assigned.

Responsibilities

• Provide efficient customer and financial services to walk-in customers.
• Promote and sell bank products and services to meet customer needs.
• Support branch operations including opening/closing and dual control.
• Ensure compliance with New Account policies and procedures.
• Assist manager with branch compliance and inventory.
• Support teller duties as needed and travel to other branches.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful

Teamwork

Oral and written Communication

Bilingual (English/Spanish)

Computer literate

Education

High school diploma or GED

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

This is an in-office position.

Time Type:

Full time

Department:

400 Retail Sales and Service

Job Summary:

The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the "IBC Experience". This includes meeting customer needs by offering bank products and services and establishing new relationships.

Job Description:

ESSENTIAL JOB FUNCTIONS

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
• Assist with branch opening/closing procedures and dual control
• Adhere to policies and procedures of the New Account Opening Process
• Support Branch Manager with adherence to the Compliance Facility Checklist
• Maintain branch inventory and supplies
• Flexibility to travel and assist other branches
• Flexibility to assist and perform teller operation functions
• Attend meetings and other events
• Maintain individual sales performance goals
• Promptly respond to and communicate customer complaints
• Assist with on- the- job sales training
• Other duties as assigned

SKILLS:

• Problem Analysis
• Focus on Results
• Initiative
• Service Orientation
• Focus on Quality
• Perseverance
• Resourceful
• Teamwork
• Oral and written Communication
• Bilingual (English/Spanish) preferred
• Computer literate (knowledge of Microsoft programs)

EDUCATION & EXPERIENCE:

• High school graduate or GED equivalent
• 1 + years of experience interacting with people preferred