Branch Manager

INTERNATIONAL BANK OF COMMERCE; Texas; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Plan – Employer Paid

Life Insurance – Employer Paid

Flexible Spending Program

401(k) – Profit Sharing Program

Supplemental Benefits – Vision, Dental

Disability Insurance

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE in Texas seeks a Branch Manager to deliver the IBC Experience and the "we do more" attitude, driving branch growth while ensuring full customer satisfaction.

You will maintain branch sales performance, support employee development with role plays, organize campaigns, and oversee teller duties and compliance. This role requires leadership, strong communication, and a commitment to community engagement.

Qualifications

• Requires at least a high school diploma or GED; some college preferred.
• Strong English verbal and written communication skills.
• Customer service experience preferred; ability to work with diverse customers.

Responsibilities

• Maintain branch sales performance expectations.
• Assist in employee development through role plays and observation; implement IBC Mission.
• Establish and meet individual goals and provide customer service.
• Organize blitzing, presentations and call campaigns and maintain customer portfolio.
• Provide branch numbers at manager meetings and facilitate branch meetings/huddles.
• Assist with teller supervisor duties and overrides; end of day procedures.
• Ensure compliance and community involvement; manage time and attendance.

Skills

English communication

Microsoft Office

Customer service

Time management

Leadership

Education

High school diploma or GED

Some college

Tools

Microsoft Office

Job description

Job Summary

Branch Manager is responsible for providing customers with the IBC Experience and "we do more" attitude to meet their needs and drive branch growth while ensuring complete customer satisfaction.

Essential Job Functions

• Maintain branch sales performance expectations.
• Assist in employee development through role plays and observation – implement IBC Mission.
• Establish and meet individual goals and provide customer service.
• Organize blitzing, presentations and call campaigns and maintain customer portfolio.
• Provide branch numbers at manager meetings and facilitate branch meetings and/or huddles.
• Assist with teller supervisor duties – overrides (teller and sales overrides, ending day, card wizard).
• Establish community involvement and understand and meet compliance expectations (exceptions, branch checklists).
• Assist in hiring and termination process and maintain and supervise time and attendance.
• Other duties as assigned.

Skills

• Effective English verbal and written communication skills.
• Computer literate and working knowledge of Microsoft Office.
• Service oriented; actively looking for ways to help others and solution oriented with self‑starter motivation.
• Time management and organizational skills, critical thinking ability to make decisions and act with urgency.
• Ability to meet performance standards and deadlines, learning strategies, basic math skills and speaking social perceptiveness.
• Able to work weekend schedule and concentrate and focus on detail using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Adapt quickly to changes and be able to provide guidance to the staff.
• Able to coach, counsel, motivate employees toward performance goals and create team environment.
• Create an ethical, non‑discriminatory and safe work environment; establish effective communication lines, solve employee problems, manage conflict.

Education & Knowledge

• High School diploma or GED equivalent.
• Some college, preferred.
• Customer service working experience, preferred.

Benefits

• Medical Plan – Employer Paid.
• Life Insurance – Employer Paid.
• Flexible Spending Program.
• 401(k) – Profit Sharing Program.
• Supplemental Benefit Programs – Vision, Dental, Disability, Tuition Assistance Program.
• Sick Leave, Vacation, Paid Holidays.