Branch Manager

Gulf Coast Bank & Trust; Metairie (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Gulf Coast Bank & Trust in Metairie, LA, is seeking a Branch Manager to direct staff and branch operations, driving service quality and sales results within the community. You will promote the bank image, supervise performance, and ensure regulatory compliance while fostering client relationships and loan growth.

The role requires 3–5 years in branch operations or proven sales negotiation experience, with a four-year degree preferred.

Qualifications

• Four-year college degree or 3–5 years relevant branch operations and/or proven sales negotiation experience.
• Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
• Ability to work independently, maintain confidentiality, problem solve, supervise a team.
• General knowledge of banking products and various computer software (i.e. MS Office).
• Excellent customer service, written and oral communication, and presentation skills.

Responsibilities

• Direct and supervise staff and branch operations.
• Maximize branch revenues, deposits, and loans; minimize losses.
• Lead business development, loan generation and referrals to other lines of business.
• Maintain relationships with clients through calls and community presence.
• Ensure compliance with bank policies, procedures, and audits.
• Oversee hiring, performance evaluations, and staff development.

Skills

Customer service

Communication

Team leadership

Problem solving

Sales negotiation

Regulatory knowledge

Education

Four-year college degree

Tools

MS Office

Job description

Summary

The Branch Manager will direct and supervise staff and operational activities in the assigned branch location and promote positive bank image within the community, ensuring delivery of quality customer service and achievement of sales goals.

Responsibilities

Accountable for maximizing branch revenues, deposits and loans and minimizing operating losses. Performs and holds staff accountable for business development within the branch, loan generation, and referrals to other lines of business (i.e. Mortgage, Wealth Management). Maintains and develops relationships with existing and potential clients by conducting calls. Deploys resources to optimize individual and team performance. Monitors employee activities to assist with problems, provide coaching, and take necessary actions to ensure work quality, exceptional customer service, and adherence to schedules. Ensures branch compliance with bank policies, procedures, and audit requirements. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Represents bank in local community organizations. Performs general management duties, including hiring of staff, conducting performance evaluations, and promotions or terminations as necessary. Responsible for development of subordinate staff, estimating personnel needs, assigning work, and meeting completion dates and sales goals. Develops programs and reward systems to increase morale and reduce turnover. Identifies training needs and opportunities; develops and implements plan to meet needs. Performs additional duties as assigned.

Skills/Experience/Education

Four-year college degree or 3–5 years relevant branch operations and/or proven sales negotiation experience. Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans. Ability to work independently, maintain confidentiality, problem solve, supervise a team. General knowledge of banking products and various computer software (i.e. MS Office). Excellent customer service, written and oral communication, and presentation skills.