Retail Branch Manager

Stride Bank, N.A.; Woodward (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Stride Bank, N.A. in Woodward, OK is seeking a Retail Branch Manager to lead a team serving the financial needs of customers and provide exceptional service while engaging with the local community.

You will oversee branch operations, manage consumer loan activities, grow small business banking relationships, coach staff, and ensure compliance with laws and policies to maintain a sound financial center.

Qualifications

• High School Diploma or equivalent.
• 3+ years banking or related industry experience.
• 5+ years personnel management experience preferred.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Strong working knowledge of fraud and anti-money laundering regulations.
• Independent critical reasoning.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Manages all operations for the branch.
• Processes customer requests and transactions in an accurate and professional manner.
• Assists with managing branch consumer loan portfolio, and coaches branch staff to sell and handle consumer loan requests in an effective manner.
• Responsible for growing existing small business banking relationships and developing new relationships within the market through client-facing activity.
• Maintains a high level of customer satisfaction by retaining and developing highly-engaged associates.
• Ensures all departmental activities are performed in compliance with applicable laws, regulations, policies and procedures.
• Non-Essential Functions: Performs other duties as assigned.

Skills

Customer service

Communication skills

Team leadership

Regulatory compliance

Fraud/ AML knowledge

Interpersonal skills

Education

High School Diploma or equivalent

3+ years banking experience

5+ years personnel management experience

Job description

The Retail Branch Manager is responsible for leading a team to meet the financial needs of customers while providing exceptional customer service. This role will be involved within the community, drive business development, and oversee the operational soundness of the banking center.

Principal Duties And Responsibilities

• Manages all operations for the branch.
• Processes customer requests and transactions in an accurate and professional manner.
• Assists with managing branch consumer loan portfolio, and coaches branch staff to sell and handle consumer loan requests in an effective manner.
• Responsible for growing existing small business banking relationships and developing new relationships within the market through client-facing activity.
• Maintains a high level of customer satisfaction by retaining and developing highly-engaged associates.
• Ensures all departmental activities are performed in compliance with applicable laws, regulations, policies and procedures.

Non-Essential Functions: Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, required.
• 3+ years’ experience in banking, or related, industry, required.
• 5+ years’ experience in personnel management role, preferred.

Knowledge, Skills, And Abilities

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Strong working knowledge of fraud and anti-money laundering regulations.
• Independent critical reasoning.
• Excellent verbal, written, and interpersonal communication skills.