Branch Manager I

United Bank of Southwest Alabama & Northwest Florida; Silverhill (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida is seeking a Branch Manager to lead daily operations, drive financial performance, and coach a diverse team in a fast-paced branch environment.

You will oversee hiring, performance reviews, risk controls, and customer service excellence while maintaining branch profitability and regulatory compliance. A strong sales and leadership track record is essential for success in this role.

Qualifications

• 3+ years banking experience with supervisory responsibilities preferred.
• Bachelor’s degree or Banking School credential preferred.
• Strong customer-service and sales orientation required.

Responsibilities

• Conducts outside sales and generates new clients while managing existing relationships.
• Manages and grows loan portfolio with emphasis on portfolio quality.
• Drives revenue through loan and deposit growth and cross-sell.
• Participates in budgeting and planning for the branch.
• Oversees staffing, development, and performance of the team.
• Maintains relationships with business partners and refers complex needs to specialists.
• Ensures consistent, high-quality customer service and compliance with policies.

Skills

Banking experience

Managerial experience

Customer service

Time management

MS Office

Communication

Decision making

Education

High school diploma or equivalent

Bachelor’s degree in business or finance

Banking School graduate

NMLS registration

Tools

MS Office Suite

Job description

JOB FUNCTION / SUMMARY

The Branch Manager has responsibility for the overall management of the branch, including hiring, conducting performance reviews, and providing performance coaching and counseling. The Branch Manager drives branch financial performance by exhibiting strong coaching and leadership skills, through strong individual performance, as well as through the performance of the team. The Branch Manager is also responsible for ensuring a solid operational foundation, minimizing losses, reducing risk and providing excellent customer experience.

Description

JOB FUNCTION / SUMMARY

The Branch Manager has responsibility for the overall management of the branch, including hiring, conducting performance reviews, and providing performance coaching and counseling. The Branch Manager drives branch financial performance by exhibiting strong coaching and leadership skills, through strong individual performance, as well as through the performance of the team. The Branch Manager is also responsible for ensuring a solid operational foundation, minimizing losses, reducing risk and providing excellent customer experience.

Primary Duties & Responsibilities

• Conducts outside sales efforts commensurate with market opportunity to generate new clients while maintaining and expanding existing consumer and business banking relationships.
• Manages and grows existing loan portfolio, consistently monitoring portfolio quality.
• Increases quality loans and revenue generation.
• Generates loan and deposit prospects through civic and community involvement.
• Responsible for branch budgeting and planning.
• Oversees branch staffing, development, and performance.
• Maintains relationships with line of business partners and refers customers to internal team of experts when needs are recognized.
• Ensures consistent, quality customer service experience, including handling customers’ transactional needs.
• Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations.
• Ability to lead the team in the achievement of goals while also being an individual contributor.
• Any other duties as assigned by Management.

Supervisory Responsibilites

Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; employee compensation; approving expense reports; addressing concerns and resolving problems.

Requirements

MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS

• 3+ years of banking experience and 1+ year managerial experience OR 5+ years prior banking with an emphasis on account opening, customer service, and sales
• Ability to make sound banking decisions, exhibit critical thinking, and reasoning ability
• Excellent time management skills and ability to multi-task efficiently and effectively with attention to detail
• Identifying customer needs through service opportunities
• Proficient with Microsoft Office; including, Outlook, Excel, Word, PowerPoint
• High school diploma or equivalent

Preferred Education, Experience & Skills

• Bachelor’s degree in business or finance
• Banking School graduate
• 3+ years of lending experience in a banking environment with specific experience underwriting consumer loans
• 3+ years of experience making outside sales calls
• Strong financial analysis and underwriting skills
• NMLS (Nationwide Multistate Licensing System) registration

Essential Knowledge, Mental & Physical Requirements

• Leadership ability to provide employees with timely, candid, and constructive feedback; develop employees to their fullest potential by providing challenging opportunities; develop appropriate talent pool to ensure succession planning.
• Leadership skills to hold themselves and their teams accountable for performance and teamwork.
• Excels at employee recruiting, recognition, retention, and development.
• Change Management – ability to lead, manage, and achieve change goals.
• High individual performer while inspiring and holding others accountable.
• Leads by example, adhering to policy and providing vision to team.
• Excellent communication skills.
• Ability to manage time and competing priorities in a fast-paced environment.
• Strong interpersonal skills with the ability to interact with all levels of an organization.
• Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives.
• High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term.
• Adaptability and flexibility.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand, or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to ten pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

Work Environment

This job operates in a professional office environment.