Branch Manager

Bank of Mauston; Mauston (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

Bank of Mauston is seeking a Branch Manager to oversee daily Mauston operations, coach staff, and drive sales of deposits and loans. The role emphasizes customer service, regulatory compliance, and community partnerships.

Ideal candidates have prior branch or retail banking management experience, strong leadership, and ability to achieve branch performance targets while maintaining a positive, collaborative work culture.

Qualifications

• Experience in branch or retail banking management, including supervising teams and overseeing daily operations.
• Strong customer service and relationship-building skills, with the ability to handle complex or sensitive customer situations.
• Knowledge of banking products, services, and regulatory requirements, including deposit accounts, loans, and compliance standards.

Responsibilities

• Oversee daily branch operations and ensure exceptional customer service.
• Coach and develop branch staff; set performance goals and monitor metrics.
• Lead community engagement and local business development to grow deposits, loans, and services.
• Ensure compliance with bank policies and regulatory requirements; manage risk and security procedures.

Skills

Customer service

Relationship-building

Sales

Communication

Problem-solving

Decision-making

Leadership

Mentoring

Staff development

Team supervision

Education

Bachelor's degree in business/finance

High school diploma or equivalent

Tools

Banking systems

Office software

Job description

Company Description

Bank of Mauston is a community-focused financial institution dedicated to “Helping Our Community Grow” through personalized banking services and local partnerships. The bank is committed to building lasting relationships with individuals, families, and businesses by offering accessible, customer-centered financial solutions. Team members are encouraged to engage with the community, support local initiatives, and contribute to the area’s long-term economic health. Applicants can expect a workplace that values integrity, collaboration, and a strong sense of local responsibility.

Role Description

The Branch Manager is a full-time, on-site role based in Mauston, WI, responsible for overseeing daily branch operations and ensuring exceptional customer service. This role manages and coaches branch staff, sets performance goals, monitors key metrics, and ensures compliance with bank policies and regulatory requirements. The Branch Manager leads business development activities, builds relationships with customers and local organizations, and identifies opportunities to grow deposits, loans, and other financial services. Day-to-day responsibilities include supervising transaction activities, resolving escalated customer issues, managing risk and security procedures, and maintaining an efficient, positive branch environment. The Branch Manager also participates in community events to promote the bank’s services and support its mission of helping the community grow.

Qualifications

• Experience in branch or retail banking management, including supervising teams and overseeing daily operations.
• Strong customer service and relationship-building skills, with the ability to handle complex or sensitive customer situations.
• Knowledge of banking products, services, and regulatory requirements, including deposit accounts, loans, and compliance standards.
• Proven ability in sales, business development, and meeting branch performance targets.
• Effective communication, problem-solving, and decision-making abilities in a fast-paced environment.
• Competence with banking systems, basic financial analysis, and standard office software.
• Ability to mentor, train, and develop staff, fostering a collaborative and inclusive work culture.
• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred.
• Prior experience in a financial institution or similar customer-facing leadership role strongly preferred.
• Willingness to participate in local community events and represent the bank professionally.