Branch Manager

First Citizens State Bank; Town of Palmyra (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

First Citizens State Bank in Wisconsin seeks a Branch Manager to oversee branch performance, manage consumer lending, and build strong customer relationships within the community.

You will lead coaching, onboarding, scheduling, and branch coverage while promoting teamwork and the Bank's values. The role requires leadership, banking knowledge, and a proven ability to connect customers with appropriate financial solutions.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Three to five years of banking experience preferred, including consumer lending.
• Previous supervisory or leadership experience preferred.
• Knowledge of retail banking products, branch operations, and consumer lending practices.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Proficiency with banking software and Microsoft Office applications.

Responsibilities

• Provide coaching and support to branch employees with a focus on exceptional customer service and relationship development.
• Support recruiting, onboarding, training, scheduling, and branch coverage.
• Promote teamwork, accountability, professionalism, and Bank values.
• Maintain general management oversight of the branch and delegate routine duties.
• Monitor performance, address concerns, and implement improvements.
• Interview applicants, evaluate requests, and originate consumer loans.
• Make lending decisions within authority and submit other requests for approval.
• Maintain loan documentation per policy and regulations.
• Monitor loan relationships and support collection efforts when necessary.
• Build strong customer relationships by understanding financial needs and recommending products.

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in business, finance, banking, or related field

Tools

Banking software

Microsoft Office

Job description

• Employee Type FT Exempt
• Required Degree High school
• Manage Others Yes

Job Title: Branch Manager

Job Description:

The Branch Manager oversees the performance of the branch, manages consumer lending, develops customer relationships, and represents the Bank in the community.

Key Responsibilities:

Leadership and Staff Management

• Provide coaching and support to branch employees with an emphasis on exceptional customer service and relationship development.
• Support recruiting, onboarding, training, scheduling, and appropriate branch coverage.
• Promote teamwork, accountability, professionalism, and the Bank’s values.

Branch Operations

• Maintain general management oversight of the branch. Delegate routine operational responsibilities to branch personnel.
• Monitor branch performance, address operational concerns, and implement improvements.
• Resolve complex customer issues and assist with teller or banker responsibilities when management involvement is necessary.
• Interview applicants, evaluate requests, and originate consumer loans.
• Make lending decisions within assigned authority and submit other requests for approval.
• Maintain accurate loan documentation in accordance with Bank policy and applicable regulations.
• Monitor loan relationships, identify credit concerns, and support collection efforts when necessary.

Customer Relationship Management

• Build strong customer relationships by understanding financial needs and recommending appropriate products, services, and internal partners.
• Resolve customer concerns promptly and professionally.
• Support and assist prospective and existing customers in establishing appropriate products and services

Business Development and Community Involvement

• Develop relationships with customers, prospective customers, local businesses, and community organizations.
• Represent the Bank at community events and within the branch market.
• Partner with commercial lending, mortgage lending, cash management, and other departments to connect customers with the appropriate Bank resources.

Qualifications:

Education & Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, banking, or a related field preferred.
• Three to five years of banking experience preferred, including consumer lending experience.
• Previous supervisory, coaching, or leadership experience preferred.
• Knowledge of retail banking products, branch operations, and consumer lending practices.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Proficiency with banking software and Microsoft Office applications.