Branch Manager

GreyMatter IT; Lowell (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Align Credit Union in Lowell, MA seeks a Branch Manager to oversee daily operations, sales and service culture of the branch. You will ensure all members receive the highest level of service and maintain regulatory compliance.

Responsibilities include leading the team to meet and exceed sales and service goals, hiring and coaching staff, monitoring branch performance, and representing the branch in the community through volunteer efforts and relationship development.

Qualifications

• Lead and motivate a branch team to achieve sales and service goals while adhering to state and federal regulations and Align Credit Union policies.
• Provide exceptional member service by guiding staff and resolving issues promptly.

Responsibilities

• Oversee daily branch operations and service culture to ensure the highest level of member service.
• Hire, train, coach, and evaluate branch staff; set performance goals and provide feedback.
• Monitor branch performance metrics and identify opportunities for growth and improved efficiency.
• Develop relationships with community organizations and members to expand the branch's book of business.
• Ensure compliance with governmental and regulatory requirements and credit union policies.

Job description

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaininghigh focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.