Branch Manager

Frank's Supply Company, Inc.; Los Alamos (NM); On-site; USD 55,000 - 85,000; Full time

Job summary

Frank's Supply Company, Inc. is seeking a qualified Branch Manager for our Los Alamos, NM location. The role oversees daily branch operations, including sales, warehousing, pricing, and customer relations, while upholding service excellence and company practices.

Responsibilities include budgeting, forecasts, vendor coordination, and staff supervision to maintain profitability and market share. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Strong computer skills and familiarity with standard business software.
• Excellent verbal communication and telephone etiquette for customer service.
• Probing questions and clear voice for effective interactions with customers and staff.
• Clear, professional language use and strong reading comprehension.
• Solid basic math skills for pricing, inventory and reporting.
• Technical competence to understand equipment, tools, and workflows.
• Positive attitude with good interpersonal skills and teamwork.
• High attention to detail and accuracy in records and processes.

Responsibilities

• Oversee day-to-day branch operations including sales, warehousing, pricing, and customer relations.
• Approve expenditures within budget and manage branch office procurement.
• Prepare budgets and sales forecasts for management.
• Handle customer complaints and service issues to maintain satisfaction.
• Ensure branch has inventory control, timely deliveries, and accurate records.
• Supervise branch staff, schedule time off, and ensure safety compliance.
• Coordinate with service, fleet, and purchasing teams for efficient operations.
• Drive continual improvement through training and performance standards.

Skills

Computer skills

Verbal communication

Telephone etiquette

Questioning skills

Voice clarity

Language use

Reading comprehension

Basic math

Technical competence

Attitude

Interpersonal skills

Attention to detail

Job description

Frank's Supply Company is a major supplier of construction tools and equipment with our focus on both sales and rental. We are currently seeking a qualified Branch Manager for our Los Alamos, NM location.

Summary of Position Responsibilities:

The branch manager oversees the day to day activities for the store, including, sales, warehousing, purchasing, pricing and customer relations. It is primarily through this position that we demonstrate our commitment to achieve customer service excellence. This position is responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.

Specific Tasks and Responsibilities:

• Assumes overall responsibility for profitability of the branch. Oversees all branch sales, warehousing, pricing, accounting and customer relations.
• Approves, within budgetary limits, all branch office expenditures for purchase of supplies and equipment.
• May perform the duties of an Outside Salesperson as outlined in the job description for the position.
• Prepares budget and sales forecasts for management.
• Handles important customer complaints and service problems.
• Assumes responsibility for the physical plant and maintenance.
• Attends and participates in company meetings, industry conferences and conventions.
• Performs duties inherent in all supervisory positions.
• Must be able to identify, evaluate, and assimilate information before making quality decisions
• Participate in personal development including activities as directed by management which can include:
  • Attending department and company meetings
  • Attending computer software seminars
  • Attending vendor and other training courses as approved by management; use self-instructional materials available
  • Read trade, vendor and other product or services materials
  • Keep informed about company plans, marketing and sales goals, promotions and related materials, policies and procedures
  • Other training courses approved by management
• May prepare special reports for management.
• Perform special projects, participate on project teams, and other tasks as assigned by management
• Specific items the Branch Manager is responsible for include:
• Dispatching and scheduling pick-ups and deliveries
• Managing Employee time off and overtime
• Receiving inventory; stay current on payables and ensure we receive early pay discounts
• Keep basket tickets from building up; ensure they are processed daily
• Conducting ongoing training and cross-training for all employees
• Communicating regularly with Service Manager to service equipment timely and maintain fleet
• Ensure annual inspections are current for all rental equipment as well as semi-trucks
• Stay current on open order report
• Ensure all clerical activities are happening on a regular basis including but not limited to balancing cash drawer, making bank deposits, and checking the mail box
• Issuing necessary credits and filling out paperwork for vendor claims timely
• Communicating and executing transfers timely
• Interviewing, hiring, disciplining, and terminating staff as needed in conjunction with Human Resources
• Participating in Affrative Action and other necessary training via Human Resources
• Writing POs for Type 08 expenses items timely
• Staying current on work orders and sales orders
• Setting minimum and maximum inventory levels, performing cycle counts, and managing inventory in conjunction with purchasing
• Assisting Corporate Fleet Manager with evaluation of rental equipment and transfers as necessary
• Communicate with Accounts Payables on buy out purchases and other credit card usage

Working Conditions and Physical Requirements:

• Sitting for extended periods of time
• Good eyesight
• Good hearing
• Noisy environment must not be easily distracted
• Overtime (evening and weekends); can be on short notice
• Problem solving
• Complaints handling
• Customer contact
• Job stress
• Overhead reaching
• Climbing stairs
• Consistently able to lift packages up to 50 pounds
• Good memory

• Equipment and job resources consistently used include the computer and related technologies, telephone, fax machine, copier, and calculator

Qualifications:

• Computer skills
• Good verbal communication skills
• Good telephone etiquette
• Good questioning (probing) skills
• Good voice characteristics
• Good language use
• Above average reading comprehension
• Basic math skills
• Technical competence
• Good attitude
• Good interpersonal skills
• Attention to detail

Coordinates with:

• Inside sales
• Outside sales
• Vendors
• Customers
• Accounting
• Shipping & Receiving
• Drivers
• Rental department
• Service department
• Management
• Owners

Supervises:

• Branch employees

Performance Standards:

• Check voice mail daily and return calls within 1 business day
• Expedite purchase orders within 7 business days or less
• Order processing error less than 1%
• Receive stock and non-stock in to computer systems with errors less than 1%
• Immediate coordination with sales representatives on bids, complaints, or other customer service related problems with their assigned accounts.
• Maintain a 95% inventory shipping level.
• Maintaining a neat and clean store and yard
• Be Punctual
• Be energetic and positive and lead by example
• Delegate and direct staff in a clear and respectful manner