Branch Manager

Sunflower Bank Mortgage Lending; Las Cruces (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time OffVolunteer Leave

Paid Holidays

Plus many more associate perks & 1

Job summary

Sunflower Bank, N.A. in Las Cruces is seeking a Branch Manager for the Telshor branch to lead retail growth and profitability by coaching staff, delivering legendary customer service, controlling expenses, and coordinating branch operations.

You will hire and train team members, set daily goals, monitor performance, and represent the bank in the community while ensuring compliance with policies and security. Banking experience and supervisory skills are essential for success.

Qualifications

• Two to five years banking or related supervisory experience.
• Must relate well with others and build business relationships.
• Strong judgment and decision-making skills.
• Proficiency with math calculations.
• Excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.

Responsibilities

• Drive branch growth and profitability through deposits and loans.
• Coach and develop staff to meet sales and customer service goals.
• Maintain legendary customer service and handle customer inquiries.
• Manage expenses and ensure efficiency of branch operations.
• Hire, train, and evaluate staff; manage promotions and performance.
• Represent the bank in the community and collaborate with other lines of business.

Skills

Customer service

Sales ability

Verbal and written communication

Team leadership

Mathematics proficiency

Relationship building

Windows familiarity

Tools

Microsoft Windows

Job description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.

Job Type

Full-time

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Branch Manager at our Las Cruces Telshor branch!

Description

The Branch Manager oversees the branch’s retail growth and profitability. They are responsible for maximizing sales/production by coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, coordinating the efforts of staff to ensure that functions are completed effectively, and all other various tasks involved in the overall operation of the branch.

Responsibilities

• Responsible for the corporate growth plan through branch deposit average balance increases, household increases, consumer lending base increases, deposit service fee increases, cross sale ratio, and partnering line of business referrals as well as engaging, motivating, and leading staff to act on and support these initiatives.
• Responsible for assisting all sales team initiatives which include weekly joint sales calls to grow business relationships other line of business leaders (e.g., Treasury management, Wealth Management, Commercial lenders, and Small business lenders).
• Act as team leader by representing the bank in a favorable light and actively participating in community events and activities. Is active in outside organizations.
• Hire, train, direct and communicate performance expectations clearly and frequently, evaluating employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch that adheres to the latest approved allocation. This includes management and placing a floater pool, if available.
• Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Plan and assign daily goals, tasks and assignments assuring proper completion and follow-up, which may include performing the duties of subordinates.
• Daily monitoring and management of all office tasks including CTR, optical reports, NSF, Teller cash errors, FTE levels and payroll.
• Ensure branch adherence to all company policies and procedures.
• Act as a branch security representative and enforce the Security Policy.

Education / Experience Preferred

• Two to five years of similar or related experience; banking experience preferred; supervisory experience required.
• Must be able to relate well with others and build effective business relationships to successfully perform the job.
• Sound judgement and decision making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrate excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customers service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates Enjoy Outstanding Benefits, Including

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time OffVolunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.