Branch Manager

Sunflower Bank; Las Cruces (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank is seeking a Branch Manager for the Las Cruces Telshor branch. You will oversee retail growth, coach staff, uphold legendary customer service, and control expenses while coordinating branch operations to maximize profitability.

The role requires 2–5 years banking experience with supervisory responsibilities, strong leadership, and exceptional relationship skills to drive sales and service excellence in the Las Cruces community.

Qualifications

• Two to five years of banking experience preferred; supervisory experience required.
• Ability to relate well with others and build effective business relationships to successfully perform the job.
• Sound judgement and decision making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrate excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include trust, diplomacy, courtesy and tact.
• Exceptional customers service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

• Responsible for the corporate growth plan through branch deposit average balance increases, household increases, consumer lending base increases, deposit service fee increases, cross sale ratio, and partnering line of business referrals as well as engaging, motivating, and leading staff to act on and support these initiatives.
• Assist all sales team initiatives including weekly joint sales calls to grow business relationships with other line of business leaders.
• Act as team leader by representing the bank in a favorable light and participating in community events and activities.
• Hire, train, direct and communicate performance expectations clearly and frequently; evaluate employee performance and recommend promotions, transfers and salary adjustments.
• Maintain qualified staff at the branch with appropriate allocation and floater pool if available.
• Develop and coach staff to provide legendary customer service to all customers and non-customers.
• Plan and assign daily goals, tasks and assignments ensuring proper completion and follow-up.
• Daily monitoring and management of office tasks including CTR, optical reports, NSF, Teller cash errors, FTE levels and payroll.
• Ensure branch adherence to all company policies and procedures.
• Act as a branch security representative and enforce the Security Policy.

Skills

Sales ability

Verbal communication

Telephone communication

Written communication

Leadership

Interpersonal skills

Job description

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Branch Manager at our Las Cruces Telshor branch!

Description

The Branch Manager oversees the branch’s retail growth and profitability. They are responsible for maximizing sales/production by coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, coordinating the efforts of staff to ensure that functions are completed effectively, and all other various tasks involved in the overall operation of the branch.

Responsibilities

• Responsible for the corporate growth plan through branch deposit average balance increases, household increases, consumer lending base increases, deposit service fee increases, cross sale ratio, and partnering line of business referrals as well as engaging, motivating, and leading staff to act on and support these initiatives.
• Responsible for assisting all sales team initiatives which include weekly joint sales calls to grow business relationships other line of business leaders (e.g., Treasury management, Wealth Management, Commercial lenders, and Small business lenders).
• Act as team leader by representing the bank in a favorable light and actively participating in community events and activities. Is active in outside organizations.
• Hire, train, direct and communicate performance expectations clearly and frequently, evaluating employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch that adheres to the latest approved allocation. This includes management and placing a floater pool, if available.
• Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Plan and assign daily goals, tasks and assignments assuring proper completion and follow-up, which may include performing the duties of subordinates.
• Daily monitoring and management of all office tasks including CTR, optical reports, NSF, Teller cash errors, FTE levels and payroll.
• Ensure branch adherence to all company policies and procedures.
• Act as a branch security representative and enforce the Security Policy.

Education/Experience Preferred

• Two to five years of similar or related experience; banking experience preferred; supervisory experience required.
• Must be able to relate well with others and build effective business relationships to successfully perform the job.
• Sound judgement and decision making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrate excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customers service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to "bank" with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.