Branch Manager

Mid-Atlantic Roofing Supply; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

Mid-Atlantic Roofing Supply in Knoxville, Tennessee, is seeking a Branch Manager to lead daily operations, drive customer service, manage inventory, and supervise staff. You will collaborate with the Office Administrator to keep orders, scheduling, and billing current while upholding safety and service standards.

The role requires at least 2 years of management experience, strong communication, and the ability to travel up to 15–20%.

Qualifications

• Minimum of 2 years of management experience.
• Experience in logistics, manufacturing, or distribution strongly preferred.
• Excellent verbal and written communication and presentation skills.
• Superior interpersonal skills with the ability to interact with employees at all levels.
• Must be able to travel up to 15–20% and adapt to a fast-paced environment.

Responsibilities

• Develop and maintain annual objectives and expense budgets for the branch.
• Ensure orders, scheduling, and billing are up to date in the system with the Office Administrator.
• Manage staff hours and shift coverage based on branch needs.
• Foster a positive, customer-focused team environment aligned with company values.
• Communicate reports and goals to all departments; monitor operational issues.
• Plan staff meetings and branch events; promote safety and compliance.
• Oversee safe work practices and provide adequate support to staff.
• Interact with customers and leaders to ensure client satisfaction and service improvement.

Skills

Management experience

Communication

Interpersonal skills

Problem solving

Travelable (15–20%)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Branch Manager

Mid-Atlantic Roofing Supply Knoxville, Tennessee, United States

About this position

The Branch Manager will be responsible for directing all aspects of the branch to include employee management, inventory control and loss prevention, and ensuring customer service standards. Must have experience supporting sales, excellent communication skills, and be able to multi-task in a fast-paced environment.

Responsibilities

• Develop and maintain annual objectives and expense budgets for the branch based off of historical data, operational need, and customer demand
• Work closely with Office Administrator to ensure that all customer orders are placed, scheduling is set, and billing is up to date in the system
• Manage staff hours and schedules based off of branch needs
• Build work relationships with staff to maintain a high level of customer service and support in a positive team-oriented branch environment that matches the company’s mission and values
• Ensure the communication of all required reports and goals is provided to all departments
• Recognize employee achievements and encourage excellence through employee engagement
• Plan and conduct regular staff meetings and branch level events
• Host operations meetings to monitor operational issues, customer concerns, and compliance and safety regulations
• Ensure staff are following safe work practices, completing job duties efficiently and that adequate support is provided
• Adhere to high ethical and professional standards set forth by the company
• Interact with customers and leaders on a regular basis to ensure client satisfaction and promote improved services

Requirements

• High school diploma/GED required
• Minimum of 2 years of management experience
• Experience in logistics, manufacturing, or distribution strongly preferred
• Excellent verbal and written communication and presentation skills
• Superior interpersonal skills with the ability to interact with employees at all levels of the organization
• Ability to think independently and critically, analyze and solve problems, and successfully implement solutions
• Ability to travel up to 15-20%
• Effective time management and prioritization skills; must be flexible and demonstrate the ability to change course quickly as needed
• Experience with Microsoft applications

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program
• Disability Insurance
• 401(k) (with company match)
• Paid Time Off
• Paid Holidays