Branch Manager

Schindler Elevator Corporation (U.S.); Indianapolis (IN); On-site; USD 115,000 - 143,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Paid time off

Tuition reimbursement

Parental leave

Development opportunities

Job summary

Schindler Elevator Corporation (U.S.) in Indianapolis, IN is seeking a Branch Manager to oversee service, repair, maintenance and modernization across the portfolio, and to drive recovery efforts in the assigned geography. The role may also include sales or superintendent responsibilities and a focus on customer satisfaction and regional objectives.

You will manage budgets, develop market plans, mentor a team, ensure on-time installations and quality, and uphold safety and integrity.

Qualifications

• Bachelor's Degree required.
• 3-5 years in elevator industry or related field.
• Prior leadership experience preferred.
• Strong analytical and problem-solving abilities.

Responsibilities

• Develop and execute annual office business plans and budgets for service, repair and modernization.
• Grow portfolio unit count and value above market standards with fixed-price repairs.
• Lead, mentor and evaluate a team to meet KPIs and ensure on-time installations and quality.

Skills

Analytical skills

Communication skills

Leadership abilities

Financial acumen

People management

Education

Bachelor's Degree

Job description

Location: Indianapolis, IN, United States

Job ID: 92309

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Branch Manager

The Branch Manager will provide management of company’s activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. The Branch Manager may also oversee the Modernization activities (sales and operations) in the same assigned geography, may serve as the local connection point (resources, support and P &L) for the related New Installations activities) as needed. In some geographies, the Branch Manager may also assume some sale or superintendent responsibilities. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Essential Function

• Develop and execute annual office business operations plans and budgets for service, repair (and modernization in some cases) in support of the territory’s financial and non-financial objectives and support the implementation of territory quality and operations initiatives. Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business. Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all relevant product lines. Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.

• Manage, mentor and lead a team to deliver and drive their KPI’s using appropriate performance management methods. Initiate procedures and leadership practices to create a business environment for participative management, including pro-active labor relations with local business agents. Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews. Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs. As required, perform duties as a sales representative or a superintendent, depending on the structure of the local office.
• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training.
• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results. Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures. Responsible for legal interface of procedures like collection efforts and contractual disputes.

What you bring

• Bachelor's Degree

Experience

• 3-5 years in various assignments within the Company, in the Elevator industry, or in another

Related Industry Preferred. Prior Leadership Experience Preferred.

• People management experience

Knowledge, Skills And Abilities

• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities.
• Financial acumen and analytical problem-solving skills

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $114,500-$143,100

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

Salary range may differ based on the final geographic location of the position.

We Elevate… Your Career

For Questions, please contact Pooja Gupta at [e-mail].

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

We Elevate

Nearest Major Market: Indianapolis